Service Management Specialist
9 hours ago
Greetings
TCS is hiring...
Role: Service Management Specialist (Configuration Management)
EXP: 4-6 YEARS
LOCATION: Bengaluru
** Weekday Walk-In-Drive**
Date- 25-Oct-25 (Saturday)
Job Description
The associate oversees day-to-day operations of configuration management, planning, coordinating and directing activities that will help in managing and enhancing the CMDB and the process.
Responsibilities:
- Identifies the CIs and products.
- Plans and manages a population of the Configuration Management System.
- Controls the receipt, identification, storage, and withdrawal of all supported CIs.
- Provides and maintains information on CMDB.
- Directs, prioritizes and schedules audits, ensures that any corrective action identified in Process and/or Database audits are carried out.
- Interfaces with other processes and CI owners to ensure they follow the defined Configuration Management process.
- Ensure regular housekeeping of the CMDB.
- Provide reports, including management reports and configuration status accounting reports.
- Manage interfaces with other processes and organization functions.
- Train people in Configuration Management principles, processes, and procedures.
- Well versed in documentation, presentation and communication.
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