Customer Service Specialist

4 hours ago


Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Al Fahad Enterprises is involved in a diverse range of businesses, including Tour & Travels and Organic Products. The company is dedicated to delivering exceptional services across its sectors, meeting the needs of a broad clientele. With a commitment to quality and customer satisfaction, Al Fahad Enterprises fosters innovation and professionalism in all its endeavors. The company is passionate about enhancing customer experiences through reliable and value-driven solutions.

Role Description

This is a full-time, on-site role for a Customer Service Specialist based in Bengaluru. The Customer Service Specialist will manage day-to-day interactions with customers, handle inquiries, provide accurate and timely support, and ensure customer satisfaction. Responsibilities include maintaining a professional demeanor during communication, resolving customer concerns efficiently, and contributing to a positive customer experience. The role requires being a proactive team member committed to delivering exceptional service.

Qualifications

  • Proficiency in Customer Support, Customer Service, and Customer Satisfaction
  • Strong skills in Customer Experience and resolving customer concerns
  • Excellent Phone Etiquette and communication skills
  • Ability to manage and prioritize multiple tasks efficiently
  • Problem-solving skills and a customer-centric approach
  • Previous experience in customer service roles is an advantage
  • High school diploma or equivalent; Bachelor's degree is a plus


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