Customer Services Specialist
6 hours ago
Company Description
Al Fahad Enterprises is a diversified company engaged in multiple business sectors including Tour & Travels, Organic Products, and various other services. With a focus on quality and customer-centric approaches, Al Fahad Enterprises is committed to delivering exceptional solutions that cater to a wide array of needs. The company is dedicated to maintaining high standards of service and ensuring customer satisfaction across its ventures.
Role Description
This is a full-time, on-site role for a Customer Services Specialist located in Bengaluru. The Customer Services Specialist will handle customer inquiries, address concerns, and ensure exceptional service delivery. Responsibilities include managing phone-based and in-person interactions, maintaining customer satisfaction, and improving customer experiences. The role involves staying proactive in resolving issues and building strong relationships with customers.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Proficiency in Phone Etiquette for professional communication
- Ability to enhance Customer Experience through excellent interpersonal and problem-solving capabilities
- Strong communication skills, both verbal and written
- Experience in a customer-focused role is a plus
- High school diploma or equivalent required; Bachelor's degree is preferred
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