Store Manager

1 week ago

India Croma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & Responsibilities:-

Customer Service:

  • Implement 10 feet Rule: Greet EVERY customer who comes within a 10 Feet radius of any staff
  • Ensure 100% GUEST sales process implementation and compliance
  • Daily review & follow up on complaints & resolution as per SLA & TAT
  • Take corrective actions based on customer feedback (VOC, NPS, Complaints etc)

In-Store Merchandising:

  • Ensure 100% compliance on Planogram, merchandising & ticketing.
  • Ensuring Best Sellers ranging for the store, review display group target Vs actual, freshness & SLM inventory on a weekly basis

Planning & Execution

  • Planning and initiating, execute changes to improve the store performance on all KPIs
  • Plan and execute monthly store catchment activities for existing customers and new customers with the help of Area Marketing & Analytics team in SO
  • Tracks competition closely (Range, pricing, offers, promotions) and suggests necessary action to Cluster Manager to ensure that our store remains ahead of competition at all times
  • Execution of all promotions, offers, new processes as planned with 0 tolerance
  • Implementation of actions planned and agreed in the MOR

Performance Management & Review:

  • Fully responsible for achieving store Sales & EBIT targets as per the business plan.
  • Reviews each categorys sale on daily basis and take corrective action
  • Track and analyze sales on a daily basis and take necessary actions immediately to ensure performance is as per plan
  • Reviews Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy. Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)

People Management:

  • Responsible for recruiting the RIGHT candidate for the job and supporting HR in the recruitment process
  • Tracks performance of all team members and recognizes best performers on regular basis
  • Maintains store performance by coaching, counselling, motivating, monitoring & disciplining employees
  • Responsible for the quality of the customer experience that the store delivers. (Staff product knowledge, training of staff, constant assessment & monitoring of staff product knowledge, conducting ROLE PLAYS continuously with store staff on a daily basis) Staff Incentive Policy implementation Ensure every employee is aware and is motivated, to achieve targets and earn incentives

Process:

  • Mock Audits to be conducted to ensure compliance on all SOPs
  • Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future
  • Drives Lean Time Equals Learn Time principle for his team

Preferred candidate Profile:-

  • Strong Execution Skills, Proven Leadership Skills, Process Orientation
  • Planning & Analytical skills, Customer Focus
  • Financial/ Commercial understanding
  • Team Handling

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