Store Manager
1 week ago
Role & Responsibilities:-
Customer Service:
- Implement 10 feet Rule: Greet EVERY customer who comes within a 10 Feet radius of any staff
- Ensure 100% GUEST sales process implementation and compliance
- Daily review & follow up on complaints & resolution as per SLA & TAT
- Take corrective actions based on customer feedback (VOC, NPS, Complaints etc)
In-Store Merchandising:
- Ensure 100% compliance on Planogram, merchandising & ticketing.
- Ensuring Best Sellers ranging for the store, review display group target Vs actual, freshness & SLM inventory on a weekly basis
Planning & Execution
- Planning and initiating, execute changes to improve the store performance on all KPIs
- Plan and execute monthly store catchment activities for existing customers and new customers with the help of Area Marketing & Analytics team in SO
- Tracks competition closely (Range, pricing, offers, promotions) and suggests necessary action to Cluster Manager to ensure that our store remains ahead of competition at all times
- Execution of all promotions, offers, new processes as planned with 0 tolerance
- Implementation of actions planned and agreed in the MOR
Performance Management & Review:
- Fully responsible for achieving store Sales & EBIT targets as per the business plan.
- Reviews each categorys sale on daily basis and take corrective action
- Track and analyze sales on a daily basis and take necessary actions immediately to ensure performance is as per plan
- Reviews Account Sale, Trade-in & inventory health check report on weekly basis to avoid any discrepancy. Completely responsible for the HEALTH of the store (from a Finance and Inventory accuracy perspective)
People Management:
- Responsible for recruiting the RIGHT candidate for the job and supporting HR in the recruitment process
- Tracks performance of all team members and recognizes best performers on regular basis
- Maintains store performance by coaching, counselling, motivating, monitoring & disciplining employees
- Responsible for the quality of the customer experience that the store delivers. (Staff product knowledge, training of staff, constant assessment & monitoring of staff product knowledge, conducting ROLE PLAYS continuously with store staff on a daily basis) Staff Incentive Policy implementation Ensure every employee is aware and is motivated, to achieve targets and earn incentives
Process:
- Mock Audits to be conducted to ensure compliance on all SOPs
- Gaps identified in SMART, SOP & Internal Audits to be fixed and complied to in future
- Drives Lean Time Equals Learn Time principle for his team
Preferred candidate Profile:-
- Strong Execution Skills, Proven Leadership Skills, Process Orientation
- Planning & Analytical skills, Customer Focus
- Financial/ Commercial understanding
- Team Handling
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