Store Manager

5 days ago

Mumbai India Falguni Shane Peacock Full time

Job Description

Job Title: Store Manager

Location: Mumbai

Role Overview:

The Store Manager will be responsible for overseeing all daily operations of the Falguni Shane Peacock store in Mumbai . The ideal candidate will ensure exceptional customer experience, achieve sales targets, maintain brand standards, and lead the store team with a strong focus on luxury service, styling, and visual merchandising.

Key Responsibilities:

Sales & Customer Experience

- Drive store sales and meet or exceed monthly targets.
- Deliver an elevated, personalized shopping experience to all clients.
- Build and manage VIP client relationships and develop repeat business.
- Oversee client appointments and fittings; assist with styling when needed.

Team Leadership

- Lead, train, and motivate the store team to ensure high performance and team engagement.
- Conduct regular briefings, training sessions, and performance reviews.

Operations & Inventory

- Manage day-to-day store operations, including opening/closing procedures.
- Ensure inventory accuracy and coordinate with warehouse for stock movement.
- Monitor shrinkage, damages, and implement loss prevention protocols.

Visual Merchandising & Store Ambience

- Maintain impeccable store presentation in line with brand aesthetics.
- Implement seasonal visual merchandising updates.
- Ensure high standards of cleanliness and organization at all times.

Reporting & Administration

- Maintain daily, weekly, and monthly sales reports.
- Coordinate with HO teams accounts, logistics, marketing, and production.
- Manage expenses, petty cash, and any in-store events or collaborations.

Requirements:

- 58 years of experience in luxury fashion retail, with at least 2 years in a managerial role.
- Strong understanding of couture, ready-to-wear, and bridal fashion (preferred).
- Excellent communication, grooming, and interpersonal skills.
- Client-centric mindset with a proven ability to build strong client relationships.
- Knowledge of fashion styling and trend awareness.
- Proficiency in MS Office, billing systems, and POS software.

Preferred Qualities:

- Passion for fashion and a deep understanding of luxury retail.
- Proactive, detail-oriented, and hands-on leadership style.
- Ability to work flexible hours, including weekends and holidays.

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