Store Manager

3 days ago

Mumbai Maharashtra India, Maharashtra airtel Full time

Store Operations & Audit / Compliance:

  • Ensure adherence to Store Operations in line with pre-defined SOPs
  • Maintain the store’s look and feel as per guidelines/standards
  • Monitor efficient cash handling and prevent shoplifting to ensure safety and security
  • Execute visual merchandising according to plan and guidelines
  • Manage inventory and stock to prevent stock-outs or excess inventory
  • Prepare and submit KPI reports as per guidelines and on time

Strategic Rollouts:

  • Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory)
  • Manage closure of the current store during refit and conversion

Profitability:

  • Achieve targets on conversion from walk-in customers through new acquisitions and upselling
  • Ensure required MIS and tracking at CRO levels
  • Manage store expenses in line with the plan
  • Provide suggestions and feedback to improve store productivity

People Development / Team Management:

  • Ensure daily rostering and briefing of outsourced store staff
  • Escalate attrition issues (planned and unplanned) for timely resolution
  • Motivate and support the development of outsourced store staff

Customer Experience:

  • Ensure adherence to Customer Experience (CE) guidelines
  • Manage staff allocation based on demand at any given time
  • Personally handle demanding customers when required
  • Provide suggestions for continuous improvement in customer experience

Decision Level:

  • Prime: Final decision-making authority, accountable to management
  • Ensure successful running of stores
  • Ensure compliance adherence
  • Ensure store profitability
  • Shared: Decisions reached jointly with peers on a collective basis
  • Inventory management and customer experience
  • People development
  • Contributory: Major contributor to decisions or policy judgments reached by others
  • Retail effectiveness (noticeability at retail)

Key Competencies:

  • High energy
  • Strong process orientation
  • Project management skills
  • Appreciation of the need for customer experience delivery
  • Building and nurturing partnerships
  • Influencing skills

Educational Level:

  • Must have: Graduation or MBA.

Working Experience:

  • Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.

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