Assistant Store Manager
3 weeks ago
Key Responsibilities:
Sales & Business Development
- Achieve monthly and quarterly sales targets as per brand goals.
- Identify opportunities to drive sales through client acquisition, upselling, and cross-selling.
- Track KPIs including conversion rate, ATV (average transaction value), and UPT (units per transaction).
- Support Store Manager in analyzing sales reports and strategizing action plans for improvement.
Client Experience & Relationship Management
- Deliver a world-class client experience aligned with luxury retail standards.
- Build and maintain long-term relationships with high-value and repeat clients.
- Manage clienteling activities — follow-ups, appointments, and personalized recommendations.
- Handle client escalations with professionalism and poise.
Team Management
- Motivate, coach, and support the sales team to achieve individual and store targets.
- Assist in training staff on brand storytelling, product knowledge, and service excellence.
- Ensure discipline, grooming, and adherence to brand protocols within the team.
Store Operations
- Oversee daily store operations including opening, closing, inventory, and visual merchandising.
- Maintain high standards of store hygiene, display, and ambience in line with brand guidelines.
- Coordinate with HO teams for stock replenishment, VM updates, and operational requirements.
- Ensure compliance with SOPs and company policies.
Visual Merchandising & Brand Presentation
- Work closely with the VM team to ensure displays reflect brand aesthetics.
- Ensure timely implementation of new collections, campaigns, and in-store experiences.
Reporting & Coordination
- Prepare and share daily/weekly MIS and performance reports.
- Collaborate with marketing, logistics, and CRM teams for seamless operations.
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