Assistant Store Manager

5 days ago


Mumbai, Maharashtra, India Outhouse Jewellery Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Sales & Business Development

  • Achieve monthly and quarterly sales targets as per brand goals.
  • Identify opportunities to drive sales through client acquisition, upselling, and cross-selling.
  • Track KPIs including conversion rate, ATV (average transaction value), and UPT (units per transaction).
  • Support Store Manager in analyzing sales reports and strategizing action plans for improvement.

Client Experience & Relationship Management

  • Deliver a world-class client experience aligned with luxury retail standards.
  • Build and maintain long-term relationships with high-value and repeat clients.
  • Manage clienteling activities — follow-ups, appointments, and personalized recommendations.
  • Handle client escalations with professionalism and poise.

Team Management

  • Motivate, coach, and support the sales team to achieve individual and store targets.
  • Assist in training staff on brand storytelling, product knowledge, and service excellence.
  • Ensure discipline, grooming, and adherence to brand protocols within the team.

Store Operations

  • Oversee daily store operations including opening, closing, inventory, and visual merchandising.
  • Maintain high standards of store hygiene, display, and ambience in line with brand guidelines.
  • Coordinate with HO teams for stock replenishment, VM updates, and operational requirements.
  • Ensure compliance with SOPs and company policies.

Visual Merchandising & Brand Presentation

  • Work closely with the VM team to ensure displays reflect brand aesthetics.
  • Ensure timely implementation of new collections, campaigns, and in-store experiences.

Reporting & Coordination

  • Prepare and share daily/weekly MIS and performance reports.
  • Collaborate with marketing, logistics, and CRM teams for seamless operations.


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