Store Manager

18 hours ago

Mumbai India airtel Full time

Job Description Store Operations & Audit / Compliance: - Ensure adherence to Store Operations in line with pre-defined SOPs - Maintain the store's look and feel as per guidelines/standards - Monitor efficient cash handling and prevent shoplifting to ensure safety and security - Execute visual merchandising according to plan and guidelines - Manage inventory and stock to prevent stock-outs or excess inventory - Prepare and submit KPI reports as per guidelines and on time Strategic Rollouts: - Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory) - Manage closure of the current store during refit and conversion Profitability: - Achieve targets on conversion from walk-in customers through new acquisitions and upselling - Ensure required MIS and tracking at CRO levels - Manage store expenses in line with the plan - Provide suggestions and feedback to improve store productivity People Development / Team Management: - Ensure daily rostering and briefing of outsourced store staff - Escalate attrition issues (planned and unplanned) for timely resolution - Motivate and support the development of outsourced store staff Customer Experience: - Ensure adherence to Customer Experience (CE) guidelines - Manage staff allocation based on demand at any given time - Personally handle demanding customers when required - Provide suggestions for continuous improvement in customer experience Decision Level: - Prime: Final decision-making authority, accountable to management - Ensure successful running of stores - Ensure compliance adherence - Ensure store profitability - Shared: Decisions reached jointly with peers on a collective basis - Inventory management and customer experience - People development - Contributory: Major contributor to decisions or policy judgments reached by others - Retail effectiveness (noticeability at retail) Key Competencies: - High energy - Strong process orientation - Project management skills - Appreciation of the need for customer experience delivery - Building and nurturing partnerships - Influencing skills Educational Level: - Must have: Graduation or MBA. Working Experience: - Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.

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