Customer Relationship Manager

6 hours ago


Cochin, Kerala, India HEXAARCH Full time ₹ 2,00,000 - ₹ 2,40,000 per year

The CRM After-Sales professional is responsible for managing customer relationships after purchase, ensuring satisfaction, resolving issues, and fostering loyalty. This role leverages CRM systems to track interactions, analyze customer behavior, and implement strategies that enhance the post-purchase experience.

Key Responsibilities

  • Manage and maintain customer records in the CRM system post-purchase.
  • Track and resolve customer complaints, queries, and service requests.
  • Analyze after-sales data to identify trends and improve customer experience.
  • Implement loyalty programs, feedback surveys, and retention initiatives.
  • Coordinate with service, support, and technical teams for timely resolution.
  • Generate reports on customer satisfaction, repeat purchases, and retention metrics.
  • Ensure compliance with data privacy and CRM best practices.

Qualifications

  • Bachelor's degree in Business, Marketing, or related field.
  • Strong analytical, communication, and problem-solving skills.
  • Customer-focused mindset with attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Language:

  • English (Preferred)

Work Location: In person



  • Cochin, Kerala, India BRD Car World LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Relationship Manager (CRM) ensures client satisfaction by managing service-related communication, resolving issues, providing information, and building lasting customer relationships, thereby fostering repeat business and positive word-of-mouth marketing. Key duties include handling inquiries, complaints, and feedback, scheduling service...


  • Cochin, Kerala, India VEZA TAXTECH PRIVATE LIMITED Full time ₹ 15,000 - ₹ 3,00,000 per year

    We're looking for a highly energetic and communicative Customer Relationship Manager to join our team If you're passionate about people, thrive in fast-paced environments, and love helping clients succeed, this is the role for you.Digital marketing agency or Advertising company experience required.Key Responsibilities:Build and maintain strong, long-term...


  • Cochin, Kerala, India DigiAcharya Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Designation: Customer Relationship Executive-Overseas educationLocation: Palarivattom, cochinJob Overview:Join our team as a Customer Relationship Executive at Infos Connect based in Cochin. This full-time, junior-level position requires a minimum of one year of relevant work experience. You will play a pivotal role in maintaining and nurturing our customer...


  • Cochin, Kerala, India GreenAds Global Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Client Relationship ExecutiveThe Client Relationship Executive plays a crucial role in maintaining and expanding client relationships through effective follow-up strategies. This position requires a proactive and customer-focused individual who excels in communication, relationship-building, and sales tactics. The primary responsibilities include managing...


  • Cochin, Kerala, India Altiora Capital Soultion Pvt. Ltd (paisaonclick) Full time ₹ 2,40,000 per year

    Altiora Capital Solutions Pvt. Ltd. is a fast-growing fintech company based in Kochi, transforming digital lending through strategic partnerships and innovative financial solutions. We empower individuals and businesses by bridging the gap between traditional finance and modern technology, offering dynamic growth opportunities for professionals passionate...


  • Cochin, Kerala, India CST - Cyber Sapient Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    AboutCyberSapientCyberSapientis a next-gen technology partner specializing in AI-driven product engineering, secure cloud infrastructure, and digital transformation. We empower financial institutions and startups with scalable, intelligent solutions. As a Relationship Manager, you'll be at the forefront of customer acquisition and engagement, helping clients...


  • Cochin, Kerala, India Brillianz Education Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Customer Relationship ExecutiveLocation : KochiJob Type : Full-TimeSalary : IncentivesAge : Below 30Language : English ( Fluent ), MalayalamJob Description:Responding to customer inquiries via phone, email, or in-person interactions.Build and maintain strong customer relationships to enhance loyalty.Conducting follow-ups to ensure customer...


  • Cochin, Kerala, India FINOVEST GROUP Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Finovest Group is seeking a dynamic and customer-focused Client Relationship Executive to join our growing team. The ideal candidate will have excellent communication and convincing skills, along with sound knowledge of financial products such as Recurring Deposits (RDs), Fixed Deposits (FDs), Gold Loans, and related services. This role involves building and...

  • Relationship Manager

    2 weeks ago


    Cochin, Kerala, India Cloudways Solutions Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    As a Relationship Manager, you'll be the strategic link between our clients and our cutting-edge Telecom & Cloud portfolio—driving client success, retention, and revenue growth.Key ResponsibilitiesBuild and nurture relationships with Enterprise & SME customersDrive revenue through value-driven selling, upselling & customized proposalsIdentify client...


  • Cochin, Kerala, India ALN GROUP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company Description:ALN Global Private limited, we are into the aluminium windows and door industry for the last 50 years of specialised expertise. Our commitment to innovation drives us to engineer cutting-edge solutions that seamlessly blend durability, energy efficiency, and modern design for both residential and commercial applications. We cater to a...