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Key Accounts Manager
2 weeks ago
Role & responsibilities
- Build and maintain long-term relationships with key clients, acting as their primary point of contact.
- Understand client requirements and provide solutions to ensure high customer satisfaction.
- Track and manage client deliverables, ensuring timely execution and service excellence.
- Prepare and analyze reports using MS Excel to monitor performance, identify trends, and recommend improvements.
- Collaborate with internal teams (Sales, Operations, Finance, HR) to deliver seamless client support.
- Maintain accurate account information, contracts, and reporting dashboards.
- Identify opportunities for account growth, cross-selling, and upselling.
- Handle escalations and resolve client issues effectively.
Preferred candidate profile
- Graduate/Postgraduate in Business, Management, or a related field.
- 2-6 years of experience in Key Account Management / Client Servicing / Sales Support.
- Female candidates preferred.
- Prior experience in handling data-driven client accounts will be an advantage.
