Key Accounts Manager

5 days ago

Mumbai, Maharashtra, India Total Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Account Manager (KAM) manages relationships with an organization's most important, high-value clients to ensure long-term client satisfaction, drive revenue growth, and maintain profitability

Key Responsibilities

Relationship Management: Build and nurture strong, long-term relationships with key clients, serving as the primary point of contact and a trusted advisor.

Strategic Planning: Develop and implement comprehensive account plans to align client goals with the company's products, services, and strategies.

Revenue Growth: Identify opportunities to increase revenue by upselling and cross-selling additional products or services to existing key accounts.

Client Advocacy: Act as the voice of the customer, ensuring client satisfaction by addressing needs and challenges effectively within the organization.

Internal Coordination: Manage communication and collaboration between key clients and internal teams, such as sales, marketing, and product development, to meet client requirements.

Issue Resolution: Proactively resolve client complaints and issues, ensuring a positive customer experience.

Performance Monitoring: Monitor key account metrics, analyze data, and provide regular reports and consultations to clients and internal management.

Negotiation & Sales: Strong skills in negotiating contracts and closing deals to maximize profitability.

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