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Customer Success Executive

2 weeks ago

Nadakkuthala Calicut Kerala, India Techbrein Solutions Pvt Ltd Full time ₹ 1,99,696 - ₹ 3,99,392 per year

Job Description: Customer Success

Executive (CSE)

Location: Calicut

Department: Customer Success

Experience: 0-2 years

About the Role

At TechBrein, the Customer Success Executive (CSE) ensures that customers get the

maximum business value from our solutions and services. The CSE is the primary

non-technical point of contact for clients — responsible for smooth onboarding,

relationship nurturing, ROI tracking, and coordination. In addition, the CSE contributes to

sales support and lead generation activities.

Key Responsibilities

Client Relationship & Engagement (Non-Technical)

● Lead customer onboarding, ensuring a smooth handover from

Sales/Pre-Sales and helping clients get started with our services.

● Understand customer goals and align TechBrein's solutions to deliver

measurable ROI and value realization.

● Act as the customer's advocate within TechBrein — proactively

communicating updates, timelines, and next steps.

● Conduct periodic check-ins and business reviews to assess satisfaction and

adoption.

● Ensure timely renewals and drive long-term client retention.

Customer Retention & Satisfaction

● Track customer health and flag risks to relevant internal teams.

● Collect and document customer feedback, escalating improvement areas.

● Support customer NPS/CSAT surveys and ensure continuous improvement.

Sales Support & Lead Generation

● Assist the sales team by following up with warm leads, inbound inquiries,

and renewals.

● Coordinate sales meetings, prepare proposals, and maintain accurate CRM

records.

● Re-engage past clients or cold leads with structured outreach campaigns.

Coordination & Internal Communication

● Liaise with technical, delivery, and support teams on client requests —

without handling technical issues directly.

● Track progress of service deliverables and keep clients informed.

● Maintain clear records of all client interactions and updates in CRM.

What You're NOT Responsible For

● Technical troubleshooting, architecture, or delivery.

● Direct involvement in DevOps/Engineering workflows.

● Acting as the escalation point for support issues (handled by respective

teams).

Skills & Qualifications

● Bachelor's degree in Business, Communications, or related field.

● 0-2 years' experience in customer-facing roles (customer success, account

management, or sales support).

● Strong communication and relationship-building skills.

● Organized, proactive, and detail-oriented.

● Familiarity with CRM platforms (e.g., Zoho), Google Workspace, and

collaboration tools.

Job Type: Full-time

Pay: ₹9, ₹33,580.71 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person