Customer Support Executive

2 weeks ago


Sector mohali Chandigarh, India Kv Marketing Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

KV Marketing Solutions is looking for the experienced and dynamic Customer Service Representative/ Complaints specialist.

  • International Logistic Process
  • Excellent Communication Skills Required
  • Training will be provided
  • 5 Days working

Responsibilities-

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers Handle grievances to preserve the company's reputation.
  • Go the "extra mile" to ensure customer satisfaction.

Skills required-

  • Proven experience in a customer service role.
  • Proven track record in International BPO.
  • Exceptional listening skills.
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle pressure.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints


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