Key Account Manager

Are you ready to take your career to the next level? We're on the lookout for dynamic Key Account Managers (KAM) to join the ShopDeck family As a KAM, you'll be the driving force behind our sellers, guiding them through the exciting journey of e-commerce and providing tailored solutions across website development, operations, marketing, shipping, and accounting. If you're eager to tackle diverse challenges and experience rapid growth, this role is tailor-made for you
 
About Us:
Founded by a proud IIT Bombay alumnus from the Class of 2014 and backed by industry leaders like Chiratae Ventures, Elevation Capital, Venture Highway, and Bessemer Venture Partners in our Series B funding, ShopDeck is on a mission to revolutionize the Indian D2C market. We empower e-commerce sellers to easily create and scale their online stores profitably.
We envision a world where sellers go beyond traditional marketplaces like Amazon and Flipkart to unlock significant revenue from their own websites and apps. However, many struggle with website building, digital marketing, and fulfillment logistics. That's where we come in ShopDeck's innovative software and services bridge this gap, providing the tools and expertise sellers need to thrive.
 
How This Role Will Shape You:
Imagine managing multiple businesses across diverse categories—exciting, right? As a KAM, you'll be the single point of contact (SPOC) for these sellers, tackling complex daily challenges while enhancing your skills in communication, interpersonal relations, and coordination. With our rapid growth, you'll enjoy unparalleled opportunities for personal and professional development.
 
What You'll Do:
Strategic Relationship ManagementCultivate and nurture strong partnerships with your assigned accounts, positioning ShopDeck as their trusted ally.Conduct regular check-ins to proactively address concerns and keep communication flowing.Customer Success ExcellenceAchieve a ticket closure rate above 90% for your key accounts, ensuring we meet and exceed service expectations.Cross-Functional CollaborationWork hand-in-hand with internal teams to create a seamless customer experience, resolving issues swiftly and enhancing satisfaction.Coordinate efforts to meet targeted resolution times for client inquiries.Product AdoptionHelp brands navigate the e-commerce landscape, guiding them in maximizing their growth on our platform.Stay in the loop on product updates and share insights with clients to foster engagement.Reporting & DocumentationAccurately document client interactions in our CRM system, ensuring clarity and precision in all communications. Who You Are:
Experience: You have 1+ years of experience in an MNC, start-up, or reputable organization; previous e-commerce experience is a plusEducation: You hold a degree in Business, Marketing, or a related field; MBA candidates are especially welcome.Tech-Savvy: Familiarity with CRM tools (like Salesforce) and dashboards, plus the ability to communicate technical concepts clearly.Customer-Centric: You can anticipate customer needs, proactively tackle issues, and drive satisfaction.Relationship Builder: Excellent interpersonal and communication skills enable you to forge strong connections with stakeholders.Analytical Thinker: You possess strong analytical and problem-solving skills, turning data insights into actionable strategies.Team Player: You thrive in collaborative environments, working effectively with Marketing, Operations, Finance, and Design teams.Adaptable: You excel in dynamic, fast-paced settings and are ready for any challenge that comes your way.Time Manager: You know how to prioritize your workload and delegate tasks efficiently.  
If you're passionate about learning and ready to grow in an unmatched environment, we can't wait to hear from you
 
Join us in driving growth and innovation in the booming D2C landscape of India. Let's build brands together
 
Equal Opportunity Employer: We are an equal opportunity employer and encourage all qualified applicants to apply, regardless of race, color, religion, gender, disability status, or any other characteristic protected by law.

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