US Patient Calling Specialist

2 days ago

Remote, India Synergy Physicians Full time ₹ 4,20,000 per year

Job Title: Offshore US Patient Calling Specialist

Prior offshore US healthcare CALLING experience (1–3 years IS MANDATORY).

Organization: Synergy Health360

Location: Remote

Department: Patient Engagement / Operations

About Synergy Health360

Synergy Health360 is a US-based healthcare solutions organization committed to improving patient outcomes through coordinated clinical services, wound care management, and technology-driven patient engagement. Our offshore operations play a key role in bridging patient communication, ensuring seamless coordination between clinics, care teams, and patients.

Position Overview

The Offshore US Patient Calling Specialist will be responsible for engaging directly with US-based patients and clinics, scheduling appointments, managing follow-ups, confirming visits, and ensuring high-quality patient communication and satisfaction. The role requires excellent communication skills, empathy, attention to detail, and familiarity with healthcare operations.

This is a remote position working US business hours.

Key Responsibilities

  • Patient Communication & Scheduling
  • Make outbound calls to US-based patients for appointment reminders, confirmations, and follow-ups.
  • Handle inbound calls from patients regarding scheduling, inquiries, and service support.
  • Coordinate with clinic staff to manage daily patient schedules efficiently.
  • Data Management
  • Accurately enter and update patient data in the Electronic Medical Record (EMR) or scheduling system.
  • Maintain confidentiality and ensure compliance with HIPAA guidelines.
  • Patient Engagement & Support
  • Provide information on clinic locations, appointment requirements, and care instructions.
  • Address patient concerns with professionalism and escalate unresolved issues appropriately.
  • Operational Coordination
  • Collaborate with the US operations team to align on daily patient call targets and deliverables.
  • Share daily call reports, appointment confirmations, and feedback summaries with the US operations lead.

Required Skills & Qualifications

  • Bachelor's degree (preferred but not mandatory).
  • Excellent English communication skills – both verbal and written (neutral accent preferred).
  • Prior experience in US healthcare, patient calling,
  • Proficiency in MS Office tools (Excel, Outlook) and familiarity with EMR or CRM systems.
  • Strong interpersonal skills with empathy and active listening.
  • Ability to work night shifts aligned to US time zones.
  • Organized, detail-oriented, and capable of meeting daily call and reporting targets.

Preferred Experience

  • Experience with wound care, primary care, or specialty clinic patient interactions.
  • Prior offshore US healthcare process experience (1–3 years IS A MUST ).
  • Understanding of HIPAA compliance and US healthcare terminology.

Work Schedule

  • Shift: US working hours (Evening/Night IST)
  • Work Type: Remote
  • Days: Monday to Friday (occasional weekend support based on clinic needs)

Why Join Synergy Health360

  • Opportunity to work directly with US healthcare teams.
  • Growth-oriented environment with performance-based incentives.
  • Exposure to international healthcare communication standards.
  • Supportive and collaborative offshore management team.

DO NOT APPY-INSURANCE / AUTHORIZATIONS CALLERS, CODERS, Medical Billing, AR CALLERS, or RCM - PLEASE DO NOT APPLY

Job Type: Full-time

Pay: From ₹35,000.00 per month

Work Location: Remote

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