Patient Engagement Officer

7 days ago

Remote, India the Saffron Solution Full time

**Job title: Patient Engagement Officer**

**Soft skills**:
1. Multitasking skills
2. Excellent customer service
3. Detail oriented
4. Accountability
5. Team player
6. Willingness to listen and learn

**Technical skills**:
1. Multilingual - English and Spanish
2. Google suite (Spreadsheets)
3. Typing experience
4. Highly effective communication skills in English and Spanish
5. Analytical skills for good decision making

**Educational qualification**:
Graduate or equivalent

**Past experience**:
Not Required; experience is a plus

**Job overview**:
This profile is responsible for engaging the customers with the practice. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient’s information in the CRM.

**Roles & responsibilities**:
2. Scheduling appointment

3. Updating the demographic information of the customer in the software

4. Reminding about the appointment

5. Incoming call management

6. FAX management

7. Message management

8. Tracking the patient’s appointment until completion - Recalling the No Shows and Cancel

9. Managing the Customer Relationship Management Software

10. Being engaged in other operational activities

11. US shift hours

Pay: ₹8,086.00 - ₹49,479.93 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- US shift

**Language**:

- English and Spanish (required)

Shift availability:

- Night Shift (required)

Work Location: Remote

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