Call Representative

2 days ago

Remote, India Veracity Resourcing and Services Full time

**Title: Call Representative**

**Description**:
Veracity Resourcing & Services is a network of healthcare professionals available to hospitals, nursing facilities, home health care, hospice and other organizations in Ohio.

The growing healthcare industry is always in need of high quality professionals. At Veracity, we have over 50+ years of combined experience in staffing and recruiting medical professionals. Our talent acquisition specialists understand the complexities and demands of health care staffing and are committed to delivering top-quality health care staff to suit your needs.

**Responsibilities**:

- To manage inbound and outbound calls of our US clients in a timely manner.
- To identify & access the client’s needs, clarify information and provide appropriate solution to client’s concern.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Strong phone and verbal communication skills along with active listening.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Coordinating with US team and maintaining the records as required.
- Assisting Hiring Team (If required)

**Skill**:

- Previous experience in a customer support role (US client handling)
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adhering to all company policies and procedures.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills. Adaptability and accountability.

**Requirements**:

- Qualification - Minimum Graduate required- Experience - 1-2 years experience (Freshers are also welcome)- Preferred - Fluent English & Writing- Salary - 20k - 24k- Ready to work in Night Shift

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