Quality Call Auditor
5 days ago
**Job Title: Quality Call Auditor & Trainer**
Company: Neuraleap Hire
Location: Remote/ Work from Home
**Salary**: ₹22,000 - ₹25,000 per month
Experience: 1 to 2 years
Joining: Immediate
**About the Role**:
Neuraleap Technology Group is seeking a proactive and detail-oriented Quality Call Audit & Training Specialist to join our team. This role is ideal for someone who enjoys analyzing HR and recruitment processes, auditing recruiter performance, and conducting training sessions to maintain quality and compliance.
You’ll be responsible for auditing recruitment calls and internal HR processes throughout the month, along with delivering structured training sessions for recruiters and new joiners. The role demands strong observation skills, excellent communication, and the ability to deliver feedback and improvement plans in a professional and constructive manner.
If you're a self-starter who is confident with HR tools and passionate about maintaining standards through structured audits and training — we'd love to connect.
**Key Responsibilities**:
- Maintain performance records using Excel and internal tools
- Share feedback and improvement areas with recruiter’s post-audit
- Conduct HR training sessions for new joiners and recruitment teams — once a month or as required
- Develop and present training materials using PowerPoint
- Monitor training effectiveness and propose refinements
- Ensure HR processes like recruitment, onboarding, documentation, and compliance are followed
- Collaborate with internal HR and recruitment teams to support overall quality control
**What We’re Looking For**:
- 1 to 2 years of experience in Quality call auditing or HR training
- Strong attention to detail and ability to analyze communication quality
- Excellent written and verbal communication skills
- Proficient in Microsoft Excel and PowerPoint
- Organized, deadline-driven, and capable of working independently
- Comfortable with remote work setup
- Immediate joiners only
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
- Morning shift
Application Question(s):
- Do you have experience in HR Training?
- Do you have experience in call Auditing ?
- Are you an immediate joiner?
**Education**:
- Bachelor's (required)
**Experience**:
- Quality call auditing and training: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: Remote
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