Collection Centre Executive

7 days ago

Lucknow, Uttar Pradesh, India RML Mehrotra Pathology Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Purpose:

To ensure smooth and efficient operations of the pathology collection centre, including sample collection, customer handling, documentation, cash handling, and coordination with the central laboratory, while maintaining high standards of quality, hygiene, and patient satisfaction.

Key Responsibilities:

1. Patient Handling & Front Desk Operations

  • Greet and assist patients/customers visiting the collection centre.
  • Register patients in the LIS (Laboratory Information System).
  • Provide details of available tests, packages, pricing, and offers.
  • Maintain proper patient records and documentation.

2. Sample Collection & Processing

  • Collect samples (blood, urine, stool, swabs, etc.) as per NABL guidelines and company protocols.
  • Ensure correct labeling, barcoding, and entry into LIS.
  • Maintain hygiene, sterilization, and bio-medical waste disposal standards.
  • Ensure timely dispatch of samples to the central/reference lab.

3. Financial Responsibilities

  • Handle daily cash, UPI, and card transactions for billing.
  • Maintain receipts, payment records, and daily cash reconciliation.
  • Submit daily collection reports to the accounts/finance team.

4. Centre Operations & Compliance

  • Maintain cleanliness, safety, and proper inventory of consumables at the centre.
  • Ensure availability of kits, reagents, and collection materials.
  • Comply with NABL, RML quality standards, and biomedical waste disposal rules.
  • Assist in audits and inspections as required.

5. Customer Service & Relationship Management

  • Address patient queries and complaints in a professional manner.
  • Educate patients about reports delivery (online, email, SMS, or physical copy).
  • Support patient retention and referral-building activities.

6. Reporting & Coordination

  • Share daily MIS (Management Information System) / DWR (Daily Work Report) with head office.
  • Coordinate with logistics for timely sample pickup and delivery.
  • Assist marketing team with local promotions and doctor coordination if required.

Key Skills & Competencies:

  • Good communication and interpersonal skills.
  • Basic knowledge of pathology tests and medical terminology.
  • Proficiency in computer operations & LIS software.
  • Customer service orientation.
  • Attention to detail and ability to multitask.

Qualifications & Experience:

  • Education: Minimum Graduate (Science preferred B.Sc. / DMLT / MLT).
  • Experience: 1–3 years in pathology/diagnostic centre/laboratory operations. Freshers with proper training may also be considered.

Performance Indicators (KPIs):

  • Patient satisfaction and feedback.
  • Accuracy of sample collection and data entry.
  • Timely dispatch of samples and reports.
  • Daily revenue collection accuracy.
  • Compliance with quality and safety protocols.

  • Collections Officer

    7 days ago

    Lucknow, Uttar Pradesh, India Lord Krishna Financial Services Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Manager will be responsible for collection of soft and/ or hard bucket accounts under delinquency as allocated by the reporting authority.Each collection officer will achieve minimum collection of 10 times their CTC on monthly basis though the actual targets may differ depending on actual condition of overdues.Manager will pursue the borrowers through...

  • Operations Manager

    3 days ago

    Lucknow, Uttar Pradesh, India RML Mehrotra Pathology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role SummaryThe Operations Manager will oversee day-to-day operational efficiency across RML Mehrotra Pathologys laboratories, collection centres, and home collection network. The role ensures adherence to quality standards, regulatory compliance, process optimization, and patient satisfaction, while supporting business growth.Key ResponsibilitiesOperational...

  • Branch Head

    7 days ago

    Lucknow, Uttar Pradesh, India Vidyamandir Classes Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Require taking full control of the allotted center (Sales and Marketing) in terms of School outreach, lead collection, calling, admission.Require to be the single point of contact between the Centre and HO departments like Sales and Marketing, Accounts and Finance, HR, Administration and Academics.Helps its allotted center in day-to-day business operation,...

  • Cluster Head

    7 days ago

    Lucknow, Uttar Pradesh, India Mom's Belief PVT LTD Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Internal JD (Detailed Version)Position Title: Family Support Lead (Cluster Head)Reports To: Zonal Head / Senior ManagementDirect Reports: Centre Incharges (CIs), Centre ExecutivesTravel: Regular intra-cluster travel (5-6 centres)Role SummaryThe Family Support Lead is responsible for overseeing a cluster of centres, ensuring high standards of parent...

  • Call Center Executive

    3 days ago

    Lucknow, Uttar Pradesh, India Coverfox Insurance Broking Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    About the RoleThe role is to initiate, enable and conclude insurance sales (motor / health) for customers as a telecaller through the call/contact centre setup. The incumbent will report to the Team Leader for the vertical. Experience in call centre is a must; insurance experience is good to have.Your key goals and responsibilitiesTake care of inbound /...

  • Field Sales Executive

    5 days ago

    Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,92,000 per year

    Job Title: Field EMI Collection Executive (FOS)Company: IDFC First Bank (On Roll / Off Roll as applicable)Job Type: Full-Time | Field WorkLocation: LUCKNOWCompensation:CTC: 15,200 per month (Fixed)Incentives: Based on Monthly Collection TargetsKey Responsibilities:Daily field visits to customers for EMI collections on loans (Personal Loan, Consumer Durable,...

  • MIS Cum HR Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Propagate Financial Consultant Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a MIS cum HR Executive for our Collections Department. The candidate will be responsible for maintaining daily MIS reports, salary tracking, and updating joining documents of new employees. Responsibilities:Maintain daily collection & performance MIS in Excel. Update and track FOS attendance, targets, and recovery status. Manage...

  • Exam Invigilator

    7 days ago

    Lucknow, Uttar Pradesh, India Niyava Technologies Full time ₹ 2,16,000 per year

    We are seeking candidates for our ongoing Invigilator Onboarding Projects for our client partner. Candidates must be graduates and at least 23 years of age.Candidates will receive payments directly from the client partner twice a month.Details:Job Opening – Exam InvigilatorWork Hours: 7- 8 hours/dayEarnings: Up to ₹18,000/monthLocation: PAN...

  • Business Development Executive

    1 week ago

    Lucknow, Uttar Pradesh, India MS Total Sweets Snacks Solutions Full time ₹ 1,40,000 - ₹ 2,50,000 per year

    Job Description:We are hiring a dynamic and self-motivated Business Development Executive (BDE) to join our growing sales team. The candidate will be responsible for market expansion, order generation, and client relationship management in the assigned territory.Key Responsibility Areas (KRA):Market Development:Identify and onboard new retailers,...

  • Executive Technical Sales

    3 days ago

    Lucknow, Uttar Pradesh, India Venpa Staffing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Executive Technical Sales (Resident) - LucknowExperience: 2 - 5 YearsQualification: B.E / B.Tech Electrical & Electronics / Electronics / Electrical / MechatronicsRole:Were looking for a dynamic Technical Sales professional who can independently manage OEMs and End-User clients, drive business growth, and deliver strong value-based and solution-based selling...