Customer Experience Representative

1 week ago

Bengaluru, Karnataka, India Randstad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary

Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability.

Manage all the customer request and be the conjunction between customer and Kennametal internal dept.

Key Job Responsibilities

  • Manage customer quote and order by standard procedure
  • Providing the product availability, lead time, shipping information to external customers in the timely manner.
  • Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order.
  • Coordinate with warehouse and logistics staff to arrange on time shipment
  • Manage Customer Complain in CRM system, arrange product repair, return/exchange
  • Maintain the customer master data correctly
  • Compile data and prepare reports in standard format

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