Customer Relations Manager

20 hours ago

Kollam, Kerala, India CADD Centre Training Services Pvt Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

CADD Centre Training Services is the training arm of the 22-year-old CADD Centre Group, headquartered in Chennai, India. With the largest network of over 250 training centers across multiple countries, CADD Centre provides industry-relevant courses in CAD, CAE, Graphics, and Project Management. The company offers an end-to-end solution to CAD users, including CAD Training, CAD Software sales, and document management. CADD Centre has successfully trained around 350,000 professionals who now work in key positions in over 40 countries. The organization is also a preferred training partner for more than 3500 corporate houses globally.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Kollam. The Customer Relations Manager will be responsible for maintaining a positive relationship with clients, addressing customer service inquiries, resolving complaints, and ensuring customer satisfaction. The role also involves coordinating with other departments to enhance customer experience, managing client accounts, and conducting regular follow-ups with clients. The Customer Relations Manager will also collect feedback and provide reports to improve services continually.

Qualifications

  • Excellent communication and interpersonal skills
  • Effective problem-solving and conflict resolution abilities
  • Experience in customer service or client management
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in Business Administration, Management, or related field
  • Proficiency in using customer relationship management (CRM) software is a plus
  • Prior experience in the training or education sector is advantageous

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