Customer Relationship Manager

2 days ago

Kollam, Kerala, India Cadd Centre Full time ₹ 96,000 - ₹ 1,80,000 per year

Job Title: Customer Relationship Manager

Department: Sales & Customer Service

Location: Kollam, Kerala

Reporting To: Centre Head

Job Summary:

As a Customer Relationship Manager at CADD Centre, you will be responsible for building and maintaining strong relationships with students, parents, and corporate clients. Your primary goal will be to enhance customer satisfaction, ensure a smooth experience throughout the student lifecycle, and support the growth of the centre through retention and referrals.

Key Responsibilities:

  1. Customer Engagement & Relationship Management

  2. Act as the first point of contact for all student and parent queries.

  3. Maintain regular communication with enrolled students to ensure course satisfaction.

  4. Conduct periodic feedback sessions to understand student needs and areas of improvement.

  5. Lead Conversion & Sales Support

  6. follow up on inquiries and convert leads into admissions.

  7. Guide potential students through the counselling process, offering personalized course suggestions.

  8. Assist in explaining course features, fees, schedules, and benefits.

  9. Student Retention & Support

  10. Monitor student attendance, engagement, and course progress.

  11. Coordinate with faculty and operations teams to resolve any student-related issues.

  12. Plan engagement activities (webinars, career counselling sessions, alumni meets, etc.) to build loyalty.

  13. CRM Tools & Reporting

  14. Maintain accurate student data in CRM systems.

  15. Generate daily, weekly, and monthly reports on student status, feedback, and follow-ups.

  16. Track student lifecycle metrics such as satisfaction scores, course completions, and renewals.

  17. Post-Course Engagement

  18. Coordinate with the placement cell to support students in career opportunities.

  19. Keep in touch with alumni for referrals, testimonials, and networking.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2–4 years of experience in customer service, counselling, or client relationship roles (preferably in education or training sector).
  • Strong communication and interpersonal skills.
  • Ability to handle queries and complaints with professionalism and empathy.
  • Experience with CRM software is a plus.
  • Knowledge of CADD tools or training programs (preferred but not mandatory).

Key Traits:

  • Customer-centric mindset
  • Problem-solving attitude
  • Excellent follow-up and organizational skills
  • Team player with coordination abilities
  • Willingness to work flexible hours, including weekends (if required)

Why Join CADD Centre?

  • Opportunity to work with a leading global CAD training network.
  • Dynamic work environment focused on student success.
  • Career growth opportunities in education management and corporate training.

Job Types: Full-time, Permanent

Pay: ₹96, ₹180,000.00 per year

Benefits:

  • Paid sick time

Work Location: In person

  • Customer Relationship Executive

    4 weeks ago

    Kollam, Kerala, India Jeelife International Pvt Ltd Full time

    Job Summary We are seeking a proactive and customer-focused Customer Relation Executive to join our team The role involves handling customer queries providing excellent service resolving issues effectively and ensuring high levels of customer satisfaction The ideal candidate should possess strong communication skills a problem-solving attitude and...

  • 15h Left: Customer Relationship Executive

    2 weeks ago

    Kollam, Kerala, India Ashtamudi wellness beauty salon Full time

    Job description Ashtamudi wellness -the leading salon chain in Kerala and Dubai is looking for an experienced candidates for Customer Relationship Executive vacancy for our Kollam Branch Duties and Responsibilities Supervising activities and salon operations Arranging and managing the salon employee s work schedules Maintaining records ...

  • Customer Relations Manager

    2 days ago

    Kollam, Kerala, India CADD Centre Training Services Pvt Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCADD Centre Training Services is the training arm of the 22-year-old CADD Centre Group, headquartered in Chennai, India. With the largest network of over 250 training centers across multiple countries, CADD Centre provides industry-relevant courses in CAD, CAE, Graphics, and Project Management. The company offers an end-to-end solution to...

  • Customer Relationship Executive

    3 weeks ago

    Kollam, Kerala, India EVM Light Commercial Motors Full time

    EVM Group is synonymous with passion integrity and hard work The group has its footprints on a wide arena of manufacturing and service sectors This includes Automobile Hospitality Hill produce Entertainment etc For us - Future is our Business In order to create a bright future we believe we have to do our best right now Behind each of our...

  • Customer Relation Executive

    3 weeks ago

    Kollam, Kerala, India VOC Automotive Inida Pvt Ltd Full time

    Job description Job Summary We are seeking a dynamic and customer-focused Customer Support Associate who is fluent in Tamil English to join our team The ideal candidate will be responsible for building and maintaining strong relationships with customers addressing their queries and ensuring high levels of customer satisfaction Key...

  • Customer Relations Specialist

    1 week ago

    Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Summary:The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and...

  • Customer Relation Executive

    17 hours ago

    Kollam, Kerala, India VOC Automotive Inida Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job descriptionJob Summary:We are seeking a dynamic and customer-focused Customer Support Associate who is fluent in Tamil, English to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with customers, addressing their queries, and ensuring high levels of customer satisfaction.Key...

  • Customer Care Manager Sales

    2 days ago

    Kollam, Kerala, India Chungath Sprise Hyundai Full time ₹ 2,70,00,000 - ₹ 5,00,00,000 per year

    A Customer Care Manager's job is to lead and oversee customer support teams, ensuring high customer satisfaction and managing the overall customer experience. They develop and implement strategies to improve service quality, resolve customer issues, and enhance the overall customer experience. Key responsibilities include managing team performance,...

  • Relationship Officer

    4 weeks ago

    Kollam, Kerala, India JOBS ????n TA HR Services Full time

    Drive sales by converting leads from 2-3 assigned bank branches Promote exciting incentive programs to bank staff Identify tap into new market segments Build a loyal customer base to cross-sell up-sell life insurance products

  • Sales Manager

    6 days ago

    Kollam, Kerala, India Deerhomes Realtors Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,50,000 per year

    Role descriptionDevelop and implement sales strategies to increase revenue and market share. Analyze market trends and customer preferences to identify opportunities for growth. Create and maintain sales forecasts and budgets. Build and maintain strong relationships with clients, architects, designers and contractors.Responsibilities· Achieve growth and hit...