Customer Care Representative

5 days ago


Kollam, Kerala, India Pulimoottil Silks Full time ₹ 1,50,000 - ₹ 2,00,000 per year
  • Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
  • Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
  • Develop in-depth product knowledge and provide accurate information to customers.
  • Assist customers with order processing, shipment tracking, and returns or exchanges.
  • Maintain accurate records of customer interactions and inquiries.
  • Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
  • Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
  • Identify customer inquiry trends and provide feedback for process improvement.
  • Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
  • Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

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Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person



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