Customer Service Staff
4 days ago
Company Description
At Moxie Shipping, we specialize in delivering comprehensive shipping solutions that connect businesses to global markets. With branches in Dubai and Indonesia, we are strategically positioned to serve clients across key trade routes. Our commitment to reliability, efficiency, and customer satisfaction drives us to handle everything from freight forwarding to logistics management. Leveraging cutting-edge technology, our experienced team ensures your goods are delivered safely and on time, no matter the destination.
Role Description
This is a full-time on-site role for a Customer Service Staff member, located in Mumbai. The Customer Service Staff will be responsible for handling customer inquiries, ensuring customer satisfaction, managing customer experiences, and maintaining excellent phone etiquette. The role also involves addressing customer service issues promptly and efficiently.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Proficiency in maintaining high standards of Customer Satisfaction
- Excellent Phone Etiquette skills
- Strong interpersonal and communication skills
- Ability to work effectively in a team and on-site
- Previous experience in a similar role is an advantage
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
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