Associate Call Management Coordinator
2 weeks ago
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution.
- Provides region-specific Incident Resolution Management system scheduling support for customers, service delivery team members, field associates and business management team members.
 - Identifies and records problems generated by customers or service delivery technicians.
 - Participates in a daily huddle to assess call volume and priorities.
 - Verifies technician availability, provides technicians with assignment instructions and reassigns as required to accommodate changes and ensure proper load balancing.
 - Utilizes the established escalation matrix for rapid resolution of issues related to service delivery incidents and / or incompletes.
 
Required Qualifications
- Education or equivalent work experience required.
 - Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Call Management.
Good business English skills (Written and spoken). 
- 
					
						Production Associate
2 weeks ago
Hyderabad, Telangana, India Green Call Technology Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCompany DescriptionEstablished in 2021, Green Call Technology Private Limited is a pioneering force in software development, IT solutions, and BPO services.Role DescriptionThis is a full-time on-site role for a Production Associate located in Varanasi. The Production Associate will be responsible for production assistance, operating production lines and...
 - 
					
						Call Management Coordinator
1 week ago
Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Monitors, analyzes and manages resolution of service delivery issues to...
 - 
					
						Associate Call Management Coordinator
47 minutes ago
Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 8,00,000 - ₹ 12,00,000 per yearMonitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated...
 - 
					
						Sr AR calling Associate
6 days ago
Hyderabad, Telangana, India Yitro Business Consultants (p) Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Sr. AR AssociateLocation and Shift: Hyderabad, Night shiftJob Location: Work From OfficeJob Summary: We are looking for an AR Calling Associate to join our US Healthcare team . The role involves ensuring accurate billing, timely reimbursement, and effective denial management. If you have experience in AR follow-up, and revenue cycle management...
 - 
					
						Pre sales Tele Calling
2 weeks ago
Hyderabad, Telangana, India Stone Hill Property Management Full timeJob Title: Pre-Sales Telecalling ExecutiveLocation: Manikonda - Hyderabad (On-site)Company: Stone Hill Property ManagementDepartment: Sales & Business DevelopmentReports To: Sales Manager / Business HeadJob Summary:The Pre-Sales Telecalling Executive will be responsible for generating qualified leads through outbound calls, handling inbound inquiries, and...
 - 
					
Client Associate
2 weeks ago
Hyderabad, Telangana, India Staffbee Solutions INC Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title:Client Associate (Sales)Location:Gachibowli, Hyderabad (Onsite)Shift Timing:Night Shift (6:30 PM – 3:30 AM IST)Job Type:Full-Time | Immediate Joiners PreferredAbout the RoleWe are hiring energeticfresherswith excellent English communication skills to join our dynamic team. As a Client Associate, you will play a key role in building and...
 - 
					
						Call Centre Manager
2 weeks ago
Hyderabad, Telangana, India Oval Fertility Full time ₹ 20,000 - ₹ 6,00,000 per yearHighly motivated and results-driven Team Leader to oversee a team of CCE's for handling inbound and outbound calls in a healthcare BPO environment. The ideal candidate will possess a strong understanding of healthcare services preferably in Fertility sector, contact center operations, and sales strategies, with the ability to lead, coach, and inspire a team...
 - 
					
						Call Center Manager
4 hours ago
Hyderabad, Telangana, India Imperial Dental Group Full time ₹ 3,60,000 - ₹ 7,20,000 per year**Job Title:** Call Center Manager (UK Time Zone – Dental Company)**Company:** Imperial Dental Group**Location:** Hyderabad, India (Work from Office)**Job Type:** Full-time**Industry:** Dental / Healthcare**Work Schedule:** 6 days a week, UK time zone**Salary:** ₹60,000 per month**About Us**Imperial Dental Group is a UK-based dental company known for...
 - 
					
						tele calling executive helpdesk
3 days ago
Hyderabad, Telangana, India Bachpan Bachao Andolan Full time ₹ 1,20,000 - ₹ 1,80,000 per yearThe AHTU PMU @ Women Safety Wing is being set up in collaboration with the Association for Voluntary Action (AVA). Association for Voluntary Action (AVA) is a child rights movement since 1979. These positions, while operating out of WSW premises, are fully funded by and on the roles of AVA, with no direct employment relationship with the Women Safety...
 - 
					
					
Hyderabad, Telangana, India ISB Alumni Association Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout ISBAA:The ISB Alumni Association is a formal entity established in September 2012 under the Andhra Pradesh Societies Registration Act 2001, after several years of running as an informal entity focused mainly on the social networking needs of the alumni. ISB Alumni Association promotes, facilitates, and develops stewardship leading to meaningful...