Call Management Coordinator

2 days ago

Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution.

  • Receives and investigates quality control incidents and complaints via a call center ticketing process.
  • Investigates, troubleshoots and diagnoses standard / routine problems.
  • Collaborates with product team members to determine the course of action on product quality incidents and complaints.
  • Escalates complex problems through the standard escalation process.
  • Regularly informs customers of resolution status and progress, updating documentation as required.
  • Provides support, communication and tracking of product removals, recalls and withdrawals.
  • Responsible for ensuring that established KPIs are achieved.
  • Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go 'out of contract'.
  • Updates call history on the call management system and notifies customers about potential issues.
  • Responds to customer requests on ticket status and other concerns.

Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management.
  • Good business English skills (Written and spoken).

  • Associate Call Management Coordinator

    7 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Monitors, analyzes and manages resolution of service delivery issues to...

  • Associate Call Management Coordinator

    3 weeks ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Job Category Service Operations Monitors analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests Serves as a single point of contact for customers in terms of issue resolution and escalations Engages with internal service product sales and other teams to...

  • Associate Call Management Coordinator

    2 weeks ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Monitors, analyzes and manages resolution of service delivery...

  • Call Centre Manager

    6 days ago

    Hyderabad, Telangana, India Apollo 247 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Call Center Manager Outbound Sales (Health & Life Insurance)Location: [Insert Location]Employment Type: Full-timeAbout the RoleWe are seeking a dynamic and results-driven Call Center Manager to lead our outbound sales team specializing in health and life insurance products. The ideal candidate will be responsible for driving sales performance,...

  • Call Center Executive

    6 days ago

    Hyderabad, Telangana, India Talent Corner Hr Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsive and empathetic Call Center Executive. Need quick thinking and calm communication to manage emergency calls. You will be the first point of contact for individuals in distress, ensuring prompt coordination with emergency services. Required Candidate profilePrior call center or emergency dispatch experience is a plus. excellent communication skills...

  • SPE-AR Calling

    7 days ago

    Hyderabad, Telangana, India Nexwave Talent Management Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPreferred candidate profileHiring for SPE-AR Caliing1-4 years experience is required for AR callingUS HealthcareGood communication skillsAny GraduatesFlexible to work US shiftsTwo way cab providedWork location: HyderabadWillingness to WFOImmediate to max 30 days notice period only can apply

  • Associate - Planning & Coordination

    6 days ago

    Hyderabad, Telangana, India Sathguru Management Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:The incumbent will be engaged in program management support functions such as Logistics and coordination of all the arrangements for all our conference/events.Coordinate visits of domestic and overseas visitors, plan entire itinerary, coordinate with travel agencies, transport service providers and hotels.Develop and maintain database of...

  • Frontline Call Handling Executive

    7 days ago

    Hyderabad, Telangana, India Navyoga Academy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are hiring a Frontline Call Handling Executive to be the first point of contact for our students. The role involves handling calls, coordinating admissions, maintaining student records, and ensuring an excellent student experience.Key Responsibilities:Handle inbound and outbound calls professionally.Schedule demo sessions and follow up with...

  • Call Centre Manager

    6 days ago

    Hyderabad, Telangana, India Oval Fertility Full time ₹ 20,000 - ₹ 6,00,000 per year

    Highly motivated and results-driven Team Leader to oversee a team of CCE's for handling inbound and outbound calls in a healthcare BPO environment. The ideal candidate will possess a strong understanding of healthcare services preferably in Fertility sector, contact center operations, and sales strategies, with the ability to lead, coach, and inspire a team...

  • Call Center

    2 weeks ago

    Hyderabad, Telangana, India Obex Healthcare Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Immediate Hiring for Call Center-TLKindly find the below job description and interested candidates can send your CV's to Job Title: Call Center-TL (4+ Years Experience)Location: [JNTU, Hyderabad]Job Type: Full-timeExperience Required: 4+ yearsThe Call Center Outbound Sales Process Team Lead will manage and oversee the operations of the outbound sales team...