Patient Calling Executive

Call at Deal with & handle grievance, problems & complaints of patients / Attendants and initiate corrective action & follow up as appropriate with information.To brief the patient and attendant on need basis about services and facilities available in wardsIn absence of Manager, attending for internal meetings and other co -ordination work with other...

Patient Advocacy: Ensure patient concerns and needs are addressed by acting as a liaison between patients and hospital staff. Complaint Handling: Receive, manage, and resolve patient complaints and grievances. Patient Satisfaction: Conduct daily rounds to check on patient satisfaction and address any issues that arise. Administrative Support: Handle...

Key Responsibilities:1. Patient Engagement:o Be present on the clinic floor to welcome patients and assist them in the waiting area.o Build relationships with patients, ensuring they feel comfortable and valued during their visit.o Proactively engage with patients and families to gather feedback, testimonials, and suggestions.2. Testimonial and Feedback...

HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...

HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...

Key ResponsibilitiesLead, mentor, and supervise a team of customer care executivesEnsure high-quality patient experience across all touchpoints calls, chat & emailManage daily call center operations including shift planning & workforce allocationMonitor performance metrics (AHT, CSAT, SLA adherence) & drive improvement plansConduct training & refresher...

Career CategorySales & Marketing OperationsJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve...

Career CategorySales & Marketing OperationsJob Description HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve...

Role & responsibilitiesResponsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion.Responsible for admissions/enrolments of patients for homecare servicesHandling customer/ Patients queries related to ongoing servicesHas to maintain cordial...

Roles and ResponsibilitiesProvide patient care services, including admission counseling, discharge planning, and coordination with healthcare professionals.Assist patients and their families during hospitalization, ensuring a smooth transition from pre-admission to post-discharge care.Maintain accurate records of patient interactions, treatments, and...