In Patient Manager
2 days ago
Call at
- Deal with & handle grievance, problems & complaints of patients / Attendants and initiate corrective action & follow up as appropriate with information.
- To brief the patient and attendant on need basis about services and facilities available in wards
- In absence of Manager, attending for internal meetings and other co -ordination work with other departments.
- To ensure smooth and efficient functioning of the patient care services department
- To coordinate and ensure smoothly/sensible admission process in case of an IP/ICU of patient is carried without delay or discomfort
- To ensure timely discharge process.
- Shall go around from time to time and represent the in-patients in the wards / Floor and interact the floor coordinators and carry out proactive measures to achieve zero error in patient requirement.
- orientation for new joiners
- Supervising the work of the executives, any doubts regarding OP Registration and billing to clarify.
- If counters are busy sharing the work, counseling the patients.
- To carry out any other task assigned by higher authority.
- To ensure that discharge summary is handed over to the patient by the Concerned at the time of discharge of the patient. Where this is not possible (except in the case of insurance patient) to ensure that the patient leaves the hospital with a valid discharge note.
- To analyze the patient feed-back forms and take/suggest preventive / corrective action from time to time.
- Ensure proper coordination within the department and inter departmental
- Provides on job training to staff
Job Type: Full-time
Pay: ₹40, ₹60,000.00 per month
Work Location: In person
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