Patient Access

6 days ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

What you will do

Join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be supporting the Quality operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgens first internally managed hubs with a global footprint. Youll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities

This role will report to the Manager of Hub Learning & Development and be responsible for:

  • Reviewing all sources for the presence of reportable events as part of the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)
  • Completing Quarterly Data Review (QDR) requests from PV Compliance
  • Evaluating the performance of agents across all service types via the applicable scorecards
  • Performing call listening sessions to address agent errors
  • Collaborating through calibrations with Leadership, Training, and Knowledge Management to provide feedback and ensure consistent evaluation
  • Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.

Basic Qualifications:

Master's Degree

Or

Bachelors degree and 2 years of patient access experience

Or

Associates degree and 6 years of patient access experience

Or

High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

  • Attention to detail, prioritization skills and time management
  • Previous experience working with a quality monitoring management system
  • Skilled at active listening and analytical capability
  • 3+ years working in HUB operations or similar proven experience
  • Strong facilitation, communication, motivational and social skills
  • Proficiency with MS Office products and Smartsheet
  • Ability to easily adapt to change and prioritize based on business need

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