Patient Access

1 day ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

  • Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs). The Quality check process ensures that all applicable sources and documents from Amgen PSPs are reviewed for reportable events within a timely manner.
  • Completing Quarterly Data Review (QDR) requests from PV Compliance
  • Cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team
  • Strengthen synergies across Quality in partnership with the U.S-based Quality Manager
  • Collaborating via calibration sessions with Leadership, Training, and Knowledge Management to ensure consistent evaluation
  • Providing feedback to hub staff, leadership, and training teams
  • Evaluating the performance of agents across all service types via the applicable scorecards
  • Performing call listening sessions to address agent errors
  • Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.

Basic Qualifications:

  • Master's Degree
  • Or
  • Bachelors degree and 2 years of patient access experience
  • Or
  • Associates degree and 6 years of patient access experience
  • Or
  • High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

  • Previous supervisory or leadership experience
  • In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
  • Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them
  • Attention to detail, prioritization skills and time management
  • Previous experience working with a quality monitoring management system
  • Skilled at active listening and analytical capability
  • 3+ years working in HUB operations or similar proven experience
  • Strong facilitation, communication, motivational and social skills
  • Proficiency with MS Office products and Smartsheet
  • Ability to easily adapt to change and prioritize based on business need

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