Service Coordinator

3 days ago

Hyderabad, Telangana, India Mitsubishi Heavy Industries (MHI) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The Service Coordinator serves as the first point of contact for customers, ensuring timely scheduling, communication, and follow-up of all service-related activities. This role requires efficient coordination between customers, technicians, and internal departments to maintain service quality and customer satisfaction.

Key Roles and Responsibilities:

1. Service Complaints

  • Act as the first point of contact, answering incoming service calls and emails professionally.
  • Schedule and dispatch service technicians efficiently based on location, availability, and urgency.
  • Obtain detailed information from customers regarding service issues for accurate problem resolution.
  • Keep customers informed about appointment timings, technician assignments, and service updates.
  • Follow up with customers after service completion to ensure satisfaction.
  • Track the progress of service calls and ensure timely completion of open complaints.
  • Assist in preparing cost estimates and quotations for customer approvals.
  • Maintain accurate and detailed service records and logs in both digital and physical formats.
  • Prepare pending complaint reports and highlight unresolved cases to management.

2. Warranty Claims

  • Review and verify warranty terms before processing claims.
  • Coordinate with technicians to inspect and diagnose AC issues and document findings.
  • Ensure all necessary supporting documents (service reports, photos, bills) are collected and filed.
  • Maintain both physical and digital copies of customer complaints and warranty claim records.
  • Identify recurring problems and escalate them to the technical or quality team for preventive measures.

  • Service coordinator

    1 week ago

    Hyderabad, Telangana, India Johnson Controls Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    A. PRIMARY Purpose (Why does this job exists)Knowledge & experience Sap for Raising PR and billing requestB. primary DUTIES:Maintain Material delivery tracking and proactive update & Monitor spare parts availability Coordinate with service team, including installations, repairs, maintenance and PPM timely submission of PM and service reports for billing...

  • Service Coordinator

    2 weeks ago

    Hyderabad, Telangana, India Narasimha Bharathi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Coordinate internal and external audits* Ensure customer satisfaction through site issue resolution* Oversee chiller, AHU assembly, backend support* Manage HVAC services from start to finishProvident fund

  • Service Coordinator

    1 week ago

    Hyderabad, Telangana, India Select Technologies Full time ₹ 4,32,000 - ₹ 7,20,000 per year

    Service Coordinator to support our sales team and ensure smooth operations. The ideal candidate will excel at making outbound calls, AMC,renewals,processing orders, following up on payments, and providing exceptional sales support I7 Heena Perks and benefitsPF and ESI benefit,Mobile allowance

  • Coordinator (Medical Services)

    4 weeks ago

    Hyderabad, Telangana, India Apollo Telehealth Full time

    Job DescriptionRESPONSIBILITIES:- Apollo Tele health Services is looking for Coordinator (Medical Services) to join our dynamic team and embark on a rewarding career journey- Patient Coordination: Coordinate patient appointments, admissions, and discharges, ensuring smooth transitions and efficient medical service delivery- Medical Records Management...

  • RMA Service Coordinator

    1 week ago

    Hyderabad, Telangana, India Fortune Marketing Pvt. Ltd Full time ₹ 28,00,000 - ₹ 42,00,000 per year

    Job OverviewWe are seeking a dedicated and organized Service Coordinator to join our healthcare team. The ideal candidate will play a crucial role in facilitating patient care and ensuring smooth operations within our medical facility. This position requires a strong background in medical administrative support, excellent communication skills, and the...

  • Utility Account Coordinator

    7 days ago

    Hyderabad, Telangana, India Vector97 Software And Service Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The Utility Account Coordinator manages T-Mobile utility tickets in Salesforce, oversees the Utilities Mailbox&handles account openings transfers, billing, and closures while ensuring smooth communication with utilities, landlords, and stakeholders.Office cab/shuttleHealth insuranceProvident fund

  • Service Coordinator-After Sales, Hyderabad

    3 days ago

    Hyderabad, Telangana, India Conmechauto Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Service Coordinator :Ability to take customer complaints and use any CRM packageCommunicate to customer and update on complaint statusProficiency in MS officeAbility to speak to all service team and find work statusClosely monitor the customer queriesPreferred candidate profileB tech Mech /Elec , with min 3 to6 years of experience in managing back end...

  • BIM-Coordinator

    1 day ago

    Hyderabad, Telangana, India RAMTeCH Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Good experience in coordinating all the MEPF services and in coordinating Mech rooms & Pump rooms detailing.Preparation of families, schedules and construction documents using Revit.Coordination of All services in Revit & Navis.

  • Sportsbook Coordinator

    1 week ago

    Hyderabad, Telangana, India Optiserv Consulting Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionOptiServ Consulting Private Limited is a recognized expert in staff augmentation and a leading provider of end-to-end Recruitment Process Outsourcing (RPO) services. We specialize in creating high-performing operational teams for gaming and IT businesses by understanding the core business needs, technical environment, and cultural dynamics...

  • Logistics Coordinator

    7 days ago

    Hyderabad, Telangana, India Magnus Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Roles & Responsibilities1. Venue Selection & CoordinationResearch and shortlist potential venues based on requirementsConduct site visits and assess venue facilities, seating capacity, and accessibilityNegotiate contracts, pricing, and additional services with venue representativesEnsure compliance with health, safety, and event regulations2. Logistics...