Technical Customer Support Engineer

1 day ago

Thāne, Maharashtra, India Vision Mechatronics Private Limited® Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description
Job Title: Technical Customer Support Engineer

Location: Thane

Reports To: General Manager

Experience: Customer support: 0 -1 year

Work Location: In person

Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

*Key Responsibilities*

  • Customer Interaction: Act as the primary customer contact, delivering exceptional service.
  • Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
  • Product Knowledge: Stay updated on company products, services, and trends.
  • Customer Experience Improvement: Identify and recommend improvements for customer experience.
  • Technical Support: Assist with product setup, troubleshooting, orders, and returns.
  • Database Management: Maintain accurate customer records in the database.
  • Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
  • Reporting: Generate reports on customer satisfaction and improvements.
  • Training: Train new customer service representatives if needed.
  • Team Collaboration: Participate in team meetings and improvement initiatives.

*Qualifications & Skills*

  • Education: Diploma/ degree in Electrical/ Electronics field preferred
  • Experience: Experience in customer service or a related field.
  • Skills: Excellent communication, problem-solving, and multitasking skills.
  • Technical Proficiency: Proficiency in customer service software and Microsoft Office.
  • Mindset: Strong organizational skills and a customer-centric mindset.

*Preferred Qualifications*

  • Industry Experience: Industry-related customer service experience.
  • Software Knowledge: Knowledge of ticketing systems.
  • Language Skills: Bilingual abilities are a plus.

*Benefits*

  • Compensation: Competitive salary and performance incentives.
  • Health Benefits: Health insurance.
  • Leave Policy: Paid time off and holidays.
  • Growth Opportunities: Professional development opportunities.

Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction

Job Types: Full-time, Permanent, Fresher

Benefits: Cell phone reimbursement, Health insurance

Supplemental Pay: Performance bonus

Schedule: Day shift

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Language:

  • English (Preferred)

Work Location: In person

Requirements
Benefits

*Benefits*

  • Compensation: Competitive salary and performance incentives.
  • Health Benefits: Health insurance.
  • Leave Policy: Paid time off and holidays.
  • Growth Opportunities: Professional development opportunities.

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