Customer Support Representative

1 day ago


PimpriChinchwad, Maharashtra, India Gatita technology pvt ltd Full time ₹ 2,64,000 - ₹ 3,00,000 per year

Handling Customer Inquiries: Answering questions about products, services, and company policies. Problem Resolution: Addressing and resolving customer complaints, technical issues, and other concerns. Communication: Communicating effectively with customers through various channels (phone, email, chat). Record Keeping: Maintaining accurate records of customer interactions and issues. Product Knowledge: Possessing a strong understanding of the company's products and services. Collaboration: Collaborating with other departments to resolve complex issues. Customer Satisfaction: Striving to ensure customer satisfaction and build positive relationships. Upselling/Cross-selling: Identifying opportunities to upsell or cross-sell products and services.

Job Types: Full-time, Fresher

Pay: ₹22, ₹25,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person



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