Customer Team Leader

13 hours ago


PimpriChinchwad, Maharashtra, India IOConnect Software Solutions Pvt Ltd Full time ₹ 88,80,000 - ₹ 10,20,00,000 per year

Team leadership: Lead, mentor, and motivate a team of customer service representatives to meet performance goals. Performance monitoring: Monitor daily operations and track key performance indicators (KPIs) such as call quality, customer satisfaction, and average handling time. Quality assurance: Listen to customer interactions and ensure adherence to company policies and standards. Training and coaching: Conduct regular training sessions and provide ongoing coaching to improve the skills and knowledge of team members. Escalation management: Serve as the point of contact for escalated customer issues, resolving complex problems and complaints professionally.

Job Types: Full-time, Permanent

Pay: ₹22, ₹44,600.00 per month

Work Location: In person



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