Customer Team Leader

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication...

guiding a team to achieve objectives by assigning tasks, setting goals, monitoring progress, and motivating members. Key responsibilities include communicating strategy, fostering a positive environment, coaching skill development, resolving conflicts, and acting as a liaison between the team and management. The role requires strong leadership,...

Communication: Acting as a primary contact for team members, clients, or prospects, conveying information clearly and effectively through various channels. Problem-Solving: Responding to customer complaints, resolving issues, and identifying solutions to ensure satisfaction. Sales & Service: Presenting products or services, explaining features and benefits,...

Strategic Direction: Establish a clear vision, set goals, and create plans to achieve them, aligning team efforts with organizational objectives. Communication: Facilitate clear, concise, and consistent communication, ensuring information flows effectively both within the team and to upper management. Task Management: Delegate tasks appropriately to team...

Address and resolve user inquiries and technical issues via various communication channels, such as phone, email, and chat. Technical Troubleshooting: Diagnose and solve hardware, software, and system problems to keep computer systems running smoothly. Information Provision: Provide accurate information about products, services, and technical aspects to...

Role & respoPosition: Team Lead- Concept Design and Estimation (SPM Concept Design & Estimation)Department: Sales & EngineeringLocation: PuneReports to: HOD of SalesRole OverviewWe are seeking a skilled Mechanical Engineer with expertise in Special Purpose Machine (SPM) concept design and cost estimation. The role involves developing innovative machine...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

Manage a portfolio of customers and serve as their key point of contactBuild and maintain strong, long-lasting customer relationshipsUnderstand customer needs and provide appropriate solutions and recommendationsHandle customer inquiries, complaints, and escalations in a timely and professional mannerCollaborate with cross-functional teams to ensure customer...

Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and complaints. Conduct follow-up calls and emails to ensure customer satisfaction and address any lingering concerns. Act as a primary point of contact for a portfolio of customers, managing relationships and building trust. Relationship Management & Growth: Foster and...