Team representative

Company DescriptionHathway Cable & Datacom Private Limited, part of the Rajan Raheja Group, is a leading provider in the cable and entertainment industry. Since our inception in 1995, we have been committed to offering quality services and transforming how people receive information and entertainment. Hathway's services now include Cable TV, Digital Cable...

Team leadership: Lead, mentor, and motivate a team of customer service representatives to meet performance goals. Performance monitoring: Monitor daily operations and track key performance indicators (KPIs) such as call quality, customer satisfaction, and average handling time. Quality assurance: Listen to customer interactions and ensure adherence to...

We are looking for a confident and energetic Sales Representative to join our team. In this role, you will be responsible for generating leads, meeting with potential clients, presenting our products/services, and closing sales. The ideal candidate has strong communication skills, a positive attitude, and a passion for achieving targets.Key...

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Meet call...

Respond to customer inquiries via phone, email, and chat with empathy and professionalism. Actively listen to customer needs and identify opportunities to provide tailored solutions and support. Take the initiative to identify and resolve customer issues before they escalate. Collaborate with team members to improve service processes and share insights. ...

Respond promptly to customer inquiries via phone, email, and live chat.Deliver accurate information about products, services, and company policies.Resolve customer concerns and escalate issues to appropriate departments when necessary.Record customer interactions and feedback in our CRM system for tracking and analysis.Assist with troubleshooting common...

Skills:Clarity of thought, articulation, and expressionTakes ownership, sincere and focused on executionConfident and good verbal communication skillsAbility to organize, prioritize and meet deadlinesEducation qualification: 12th Or Graduate.Location: pimpri Chinchwad.Employment Type: Full-time / part time.About the Role:Project Representative.Client...

Role & responsibilitiesNote - This opening is only for people who have experience in Civil Interiors, Please don't apply if you don't have experience in interior's.Job Overview: As our new Site Engineer, you will be the interface between project/client and delivery team. You are required to act as a point of contact between the client or clients...