Customer Relationship Representative

A Business Representative acts as a liaison between a company and its clients, customers, or partners. Key responsibilities include: - *Client Relationship Management*: Building and maintaining strong relationships with clients, understanding their needs, and providing solutions. - *Sales and Account Management*: Identifying new sales opportunities, managing...

Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and complaints. Conduct follow-up calls and emails to ensure customer satisfaction and address any lingering concerns. Act as a primary point of contact for a portfolio of customers, managing relationships and building trust. Relationship Management & Growth: Foster and...

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

Handling Customer Inquiries: Answering questions about products, services, and company policies. Problem Resolution: Addressing and resolving customer complaints, technical issues, and other concerns. Communication: Communicating effectively with customers through various channels (phone, email, chat). Record Keeping: Maintaining accurate records of customer...

Job Description We're looking for a good skilled call centre representative to join our team, managing of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions,...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and...

Identifying and contacting new potential clients through various methods, including referrals and cold-calling. Product Presentation and Demonstration: Showcasing products or services, explaining their features and benefits to prospective customers. Customer Relationship Management: Building and maintaining positive relationships with both new and existing...

Responsibilities:Manage customer queries via phone, email & chatCollaborate with teams on product improvementsEnsure timely resolutions within SLA'sMaintain high NPS scores through exceptional serviceAnnual bonus

Performs high-level discovery outbound callsConducts deep market research to identify key playersFacilitates email campaignsSchedules appointments for salesUtilizes sales tools to give detailed information to prospective clientsAssists in defining sales initiativesCoordinates with the appropriate sales rep for qualified business opportunitiesEnsures...

Act as the primary point of contact for clients, providing information, support, and solutions to their needs. Lead Generation and Sales: Identify and approach potential new customers, and nurture existing client relationships to ensure continued business and satisfaction. Sales Process Management: Guide prospects through the entire sales cycle, including...