Master-O - Enterprise Sales / Account Manager

Role 1: Enterprise Sales Lead

Key Result Areas:

1. Become a Master-O expert by combining your knowledge and understanding of the customer's business to value sell with creative, contextual pitches/presentations

2. Own and close complex sales cycles, involving several stakeholders and intra organizational teams

3. Improving sales productivity for our clients by effectively positioning Master-O & developing a "Master-O Way of Selling"

4. Acquiring new enterprise client logos from target industries

5. Building & managing a sales organization of highly capable & motivated sales

6. Managing the sales pipeline & forecasts, MIS and tracking key metrics on a weekly, monthly and quarterly basis

7. Connecting with and leading meetings with CXO level members, especially the heads of sales, customer service, COO, CDO, among others

8. Ensuring conversions from pilots to full scale customer launches and from full scale launches to annual renewals / cross sales in collaboration with the sales, customer success, content, engineering and product teams

9. Driving quarterly & annual revenue targets

10. Having an eye for detail and being quality conscious while interacting with clients

11. Being an excellent team player with an ability/experience of motivating sales teams to constantly perform at their peak

12. Being the voice of the customers and prospects; providing feedback to the product and customer success teams to ensure each client project is a great success

13. Collaborating with the customer success team to showcase the impact of a sales readiness initiative on client's business

14. Collaborating with the product team on further product development / feature enhancement inputs including providing inputs on priority items for development

15. Being proactive, taking initiatives, operationally excellent & making things happen

Location: Mumbai, Remote

Qualifications, Skills & Experience:

• 8+ years of experience in selling B2B enterprise solutions (preferably enterprise software) to industries with a large field force

• Experience in building relationships with the C-Suite

• Ability to guide and advise both clients and colleagues for success

• SaaS Software Product Selling experience and understanding of SaaS Sales cycle

Role-2 : Account Manager

1. Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts, building trust and long-term partnerships.
• Understand client business objectives, challenges, and industry trends to offer tailored solutions.
• Conduct regular check-ins and quarterly business reviews to assess progress and ensure satisfaction.

2. Account Growth:

• Identify upsell and cross-sell opportunities to expand platform usage and increase revenue within existing accounts.
• Collaborate with the sales team to design and execute account growth strategies.
• Proactively manage renewals to achieve retention targets.

3. Implementation and Adoption:

• Oversee the successful onboarding and implementation of Master-O's sales enablement platform.
• Train clients on the platform's features and best practices to maximize user adoption and ROI.
• Provide ongoing support and troubleshoot issues to ensure seamless user experiences.

4. Collaboration and Communication:

• Act as the voice of the customer, providing feedback to internal teams (e.g., product, marketing, and support) to drive platform improvements.
• Collaborate with cross-functional teams to deliver customized solutions and address client needs effectively.

5. Reporting and Analytics:

• Monitor client usage and engagement metrics to identify opportunities for growth or areas requiring intervention.
• Prepare detailed reports and insights for clients to demonstrate value delivered by the platform.

• Education: Bachelor's degree in business, marketing, or a related field (MBA preferred).
• Experience: 3–5 years of experience in account management, customer success, or a related role, preferably in SaaS or sales enablement platforms.
• Skills:
  • Strong relationship-building and interpersonal skills.
  • Excellent communication and presentation abilities.
  • Analytical mindset with experience in using data to drive decisions.
  • Proficiency in CRM tools (e.g., Salesforce) and sales enablement platforms is a plus.
  • Self-starter with a proactive approach to problem-solving and account management.

About Company:

Master-O is a Sales Readiness & Enablement platform that enhances the capability & productivity of frontline, customer facing teams.

We are looking for a driven Enterprise Sales Leader to build our customer base, largely selling to the BFSI, Automotive, Pharma, FMCG, Retail and Consumer Durable industries. Our sales cycle is challenges & complex. We believe that hard work, perseverance, openness to feedback and a positive attitude & the right work ethics is most important.

If this resonates with you, then we'd love to get to know more about you.

Our Goal: Boosting Sales Performance & Customer Experience For Enterprise Customers

Our Mission: Elevating Customer Interactions