Service Manager
6 days ago
Overview
The SD-WAN Service Manager is responsible for overseeing the delivery, performance, and continuous improvement of SD-WAN services across the organization or for clients. This role ensures high availability, optimal performance, and alignment with business objectives, while managing vendor relationships and internal stakeholders
ResponsibilitiesKey Responsibilities:
- Service Delivery & Operations:
- Manage end-to-end SD-WAN service lifecycle including deployment, monitoring, and support.
- Ensure SLAs, KPIs, and service quality standards are consistently met.
- Coordinate with vendors, ISPs, and internal teams for issue resolution and service optimization.
- Project Management:
- Lead SD-WAN implementation and migration projects.
- Develop and maintain project plans, timelines, and budgets.
- Ensure timely delivery of services and upgrades.
- Stakeholder & Vendor Management:
- Act as the primary point of contact for SD-WAN services.
- Conduct regular service reviews with vendors and internal stakeholders.
- Manage contracts, renewals, and escalations.
- Performance & Reporting:
- Monitor network performance and generate regular reports.
- Analyze trends and recommend improvements.
- Ensure compliance with security and regulatory standards.
- Continuous Improvement:
- Identify opportunities to enhance service efficiency and user experience.
- Stay updated on SD-WAN technologies and industry trends.
Requirements
- Bachelors degree in Computer Science, Information Technology, or related field.
- 5 - 8 years of experience in network services, with at least 4 years in SD-WAN management.
- Strong understanding of SD-WAN technologies (e.g., Cisco Viptela, Fortinet, VMware VeloCloud).
- Excellent communication, leadership, and problem-solving skills.
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