Senior Services Manager

15 hours ago

Chennai, Tamil Nadu, India VRV Aircon Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Key Responsibilities
  • Service Operations:
  • Lead and manage complete service operations including installation, commissioning, and maintenance of HVAC systems (Chillers, AHUs, FCUs, VRF, etc.).
  • PAN India Coordination:
  • Supervise and coordinate service activities across all regions in collaboration with local partners and service teams.
  • Team Leadership:
  • Guide and manage service engineers and technicians. Allocate tasks, track performance, and ensure timely execution of projects.
  • Target & Revenue Monitoring:
  • Monitor service team KPIs, ensure timely service delivery, and drive revenue through high-quality service performance.
  • Customer Interaction:
  • Serve as the primary point of contact for key clients. Manage escalations, ensure satisfaction, and build long-term client relationships.
  • Process & Tracker Management:
  • Maintain service logs, trackers, project documentation, and ensure accuracy in all reporting and scheduling systems.
  • Training & Compliance:
  • Train junior engineers and technicians. Ensure compliance with company SOPs, safety norms, and industry standards.
Required Skills & Qualifications
  • Education: Diploma or Degree in Mechanical / Electrical / Electronics Engineering
  • Experience: 5–8 years in HVAC service operations with team and multi-site project management experience
  • Technical Knowledge: In-depth expertise in HVAC equipment troubleshooting (chillers, VRF systems, control panels, etc.)
  • Leadership & Planning: Ability to manage teams, track progress, and achieve service goals
  • Client Communication: Strong communication, negotiation, and customer-handling skills
  • Mobility: Open to travel across India as per service demands

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