Customer Service Manager

11 hours ago


Chennai, Tamil Nadu, India Alter Ego Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Description

The Customer Service Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, managing a customer support team, and promptly addressing customer complaints and issues. The role involves developing and implementing customer service policies, monitoring team performance, and analyzing customer service metrics to ensure continuous improvement.

Qualifications

  • Customer Service Management, Customer Support, and Customer Satisfaction skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Leadership and team management abilities
  • Proven problem-solving skills
  • Experience in using customer service software tools
  • Bachelor's degree in Business Administration, Management, or a related field
  • Previous experience in a similar role is an added advantage


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