Area Customer Service Manager

5 days ago

Chennai, Tamil Nadu, India Johnson Controls–Hitachi Air Conditioning Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Johnson Controls-Hitachi Air Conditioning is a global leader in HVAC solutions, formed as a joint venture between Johnson Controls International plc and Hitachi Global Life Solutions, Inc. With 15,000 employees worldwide, we offer a diverse range of air conditioning products, from ductless systems to chillers, tailored to residential and commercial needs. Our cutting-edge technology and innovation ensure high-quality products and services that exceed customer expectations. Learn more about our offerings at

Role Description

This is a full-time, on-site role located in Cochin, Kerala for an Area Customer Service Manager focusing on B2B and Key Accounts. The role includes overseeing customer service operations, managing customer relationships, resolving issues to ensure customer satisfaction, and building strong ties with key account stakeholders. Daily responsibilities involve analyzing service performance, implementing strategies for improvement, and ensuring alignment with the company's quality and support standards.

Qualifications

  • Proficiency in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
  • Strong Analytical Skills to evaluate process effectiveness and identify areas for innovation or improvement
  • Excellent Communication skills, both verbal and written
  • Ability to build and maintain strong relationships with clients and key accounts
  • Experience in the HVAC industry or similar technical domains is preferred
  • Bachelor's degree in Business Administration, Engineering, or related field
  • Ability to manage a team and work collaboratively under fixed deadlines

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