Quality Analyst

2 days ago

Kolkata, West Bengal, India Gear Full time ₹ 4,50,000 - ₹ 7,50,000 per year


Quality Analyst

Job description. 

If Interested share your resume at recruitment-

PURPOSE OF THE POSITION

The Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes.

The QA monitors work quality, provides actionable feedback, and partners with operations and training teams to drive performance improvements and reduce error rates. This role serves as a key checkpoint in the quality lifecycleensuring claims are handled accurately and efficiently, supporting timely revenue recovery for our clients.

RESPONSIBILITIES

Quality Assurance & Performance Monitoring

  • Audit a daily sample of billers' case transcripts.

  • Document audit results in a standardized tracker and ensure 

    completeness and consistency of findings.
  • Identify patterns and recurring errors from audit results and escalate major discrepancies or compliance risks to Team Leads or Ops Managers.
  • Collaborate with TLs and Trainers to align on recurring issues and plan targeted coaching or refresher training sessions.

  • Support calibration sessions to maintain scoring alignment with 

    client and operational leads.

  • Provide clear and structured feedback to specialists based on audit results.

  • Handle QA-related inquiries, audit appeals, validate audit logic, 

    and update feedback if necessary.
Reporting & Insights

  • Prepare QA summaries for client-facing decks and internal reviews as needed; 

    Generate and analyze daily, weekly, or ad hoc QA reports to provide insights on team quality trends and process bottlenecks; Flagoutliers, productivity-to-quality gaps, and compliance risks in collaboration with Operations and Training.
Cross-Functional Collaboration

  • Partner with Trainers and Operations to conduct joint root cause analysis and process refinement.

  • Participate in internal syncs, updates, or policy briefings to stay aligned with client expectations, s

    upport internal and external calibration sessions and provide QA representation in client or compliance reviews.

JOB REQUIREMENT

  • Fluent in English (C1 level or above), with strong communication and leadership skills.
  • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
  • Be detail-oriented with strong analytical skills; Proficient skills with MS Office and Google Drive.
  • Minimum of 1 year experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role (external candidate).
  • In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
  • Strong analytical, decision-making, and problem-solving skills.
  • Comfortable using billing systems, claim portals, and productivity monitoring tools.
  • Ability to thrive in a fast-paced, client-driven environment.
  • Able to work on Holidays is preferable.

  • Quality Analyst

    5 days ago

    Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...

  • Quality Analyst

    1 week ago

    Kolkata, West Bengal, India Turiyam Consultancy Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Role & responsibilities- Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Experience working on QC tools. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent...

  • Quality Analyst

    2 days ago

    Kolkata, West Bengal, India Black And White Business Solutions Full time ₹ 35,00,000 - ₹ 65,00,000 per year

    About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title :Team LeadQuality AnalystProcess TrainerQualification :Only Graduates**NOTE: Walk-in interview will be in Kolkata but work location will be Hyderabad / Bangalore**Relevant Experience :Quality Anlayst- 4 + year exp in International customer serviceProcess Trainer- 2+...

  • Bpo Quality Analyst

    1 week ago

    Kolkata, West Bengal, India Woodrock Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.Job Responsibilities-Must be a confident communicator and be able to build rapport with the teamAdaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.Need to...

  • Calling Quality Analyst

    4 days ago

    Kolkata, West Bengal, India FastInfo Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...

  • Quality Analyst-Voice

    3 days ago

    Kolkata, West Bengal, India Webart Consultancy Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

  • Quality Analyst-Call Center

    1 week ago

    Kolkata, West Bengal, India Imarque Solutions Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    Monitor and evaluate voice interactions for quality assurance.identify process gaps and provide actionable feedback to agents.Maintain audit records and prepare quality reports.Collaborate with training and operations teams to improve service quality.Ensure adherence to company standards and compliance guidelines.Conduct calibration sessions to align with...

  • Data Quality Analyst

    1 week ago

    Kolkata, West Bengal, India Infodrive Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a detail-oriented Data Quality Analyst to ensure accuracy,consistency, and integrity of our data assets. The ideal candidate will be responsiblefor validating ETL pipelines, managing master data, identifying anomalies, anddriving automation in QA processes. This role directly supports our data-drivendecision-making by...

  • Data Quality Analyst

    1 week ago

    Kolkata, West Bengal, India Infodrive Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About the RoleWe are looking for a detail-oriented Data Quality Analyst to ensure accuracy,consistency, and integrity of our data assets. The ideal candidate will be responsiblefor validating ETL pipelines, managing master data, identifying anomalies, anddriving automation in QA processes. This role directly supports our data-drivendecision-making by...

  • Quality Assurance Test Analyst

    7 days ago

    Kolkata, West Bengal, India mjunction services ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description:mjunction services ltd links buyers and sellers through digital platforms, establishing itself as India's most trusted B2B brand with over two decades of operation. Jointly promoted by SAIL and Tata Steel, mjunction's platforms transact over 150,000 Crores in GMV yearly, positioning it as India's leading e-Auction platform. Our secure...