Quality Analyst-Call Center

Apply NowJob TitleQuality AnalystJob DescriptionFOR KOLKATAQuality Analyst || International BPO Experience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate)Communication:Excellent verbal and written communication skills to provide clear...

About the Role:We are looking for a Senior call Center Team Lead- Call center operations The role includes conducting training sessions, providing performance feedback, and ensuring smooth daily operations with multiple stakeholders.Requirements: 3–4 years of relevant experience in Operations (call Center) Able to analyse and run smooth operations Strong...

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.Job Responsibilities-Must be a confident communicator and be able to build rapport with the teamAdaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.Need to...

Responsibilities:* Manage incoming calls from customers* Resolve issues promptly and professionally* Maintain high call quality standards* Meet performance targets consistently* Collaborate with team on outbound campaignsProvident fundAnnual bonus

Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-timeJob Summary:We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

Job description:Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle Trainee batches. Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.The...

Urgently hiring WFM / RTA Specialist / Dialer AnalystUS Process / NIGHT SHIFTWORK FROM OFFICELocation : KOLKATAWFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an...

Job DescriptionSkills and Qualifications:- Demonstrated strong work ethic and reliability.- Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email.- Experience with IEX, CMS, and Avaya systems preferred.- Ability to create detailed reports in Excel and forecast results effectively.- Meticulous attention to detail and a high...

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare...