Quality Analyst-Call Center

Hiring: Quality Analyst – AR Calling (US Healthcare Process) Location: Kolkata, India Salary: Up to ₹60,000 per month Shift: 5:30 PM – 2:30 AM / 6:00 PM – 3:00 AM Week Off: Fixed Saturday & Sunday Gender: Male candidates onlyKey Responsibilities:Audit AR Calling calls to ensure accuracy and process compliance.Identify errors, gaps, and improvement...

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats with empathy and professionalism.Provide accurate information to customers regarding products/services offered by the company.Resolve customer issues promptly and efficiently while maintaining a high level of service quality.Meet daily/weekly targets set for call handling,...

About ClientHiring for One of the Top most Prestigious Multinational CorporationsJob Title :Team LeadQuality AnalystProcess TrainerQualification :Only Graduates**NOTE: Walk-in interview will be in Kolkata but work location will be Hyderabad / Bangalore**Relevant Experience :Quality Anlayst- 4 + year exp in International customer serviceProcess Trainer- 2+...

Roles and Responsibilities* Conduct call audits to ensure compliance with quality standards and identify areas for improvement.* Monitor calls to provide feedback to agents on their performance and suggest improvements.* Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues.* Collaborate with the team to...

Job Title: Call Centre Executive (Female)Company: HOOQxLocation: Salt Lake, Sector V, KolkataJob Description:HOOQx is looking for an experienced and confident Call Centre Executive (Female) to join our team at Salt Lake, Sector V, Kolkata. The ideal candidate must have prior experience in international voice process and should be skilled in handling global...

Role & responsibilities- Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Experience working on QC tools. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent...

Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

Quality AnalystJob description. If Interested share your resume at recruitment-PURPOSE OF THE POSITIONThe Quality Analyst (QA) in the Healthcare Accounts Receivable (AR) and Medical Billing team plays a critical role in maintaining service excellence by ensuring compliance with billing standards, payer guidelines, and internal processes. The QA monitors...