Call Center Executive

5 hours ago

Kolkata, West Bengal, India Calltawk Solution LLC- FZ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Call Centre Executive (Female)

Company: HOOQx

Location: Salt Lake, Sector V, Kolkata

Job Description:

HOOQx is looking for an experienced and confident Call Centre Executive (Female) to join our team at Salt Lake, Sector V, Kolkata. The ideal candidate must have prior experience in international voice process and should be skilled in handling global clients with professionalism and excellent communication skills.

Responsibilities:

  • Handle inbound and outbound calls for international clients efficiently and professionally.
  • Manage customer queries, resolve issues, and ensure client satisfaction.
  • Maintain accurate records of interactions and customer details.
  • Meet performance targets and maintain quality standards in communication.
  • Collaborate with internal teams to address and escalate client concerns when necessary.
  • Maintain a positive and professional attitude during client interactions.

Requirements:

  • Minimum 3 years of experience as a Call Centre Executive or in a similar international voice process role.
  • Excellent spoken and written English communication skills.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Ability to handle pressure and work in a target-oriented environment.
  • Proficiency in computer operations and CRM tools.
  • Only female candidates are eligible to apply.

Key Skills:

International Voice Process | Customer Support | Client Communication | Problem Solving | CRM Handling | Telecalling | English Fluency | Call Management | Time Management | Team Collaboration

Salary:

Negotiable — based on last drawn salary and relevant experience.

Location:

Salt Lake, Sector V, Kolkata

How to Apply:

Interested candidates can share their updated resume with the subject line "Application for Call Centre Executive (Female) – Kolkata" to

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Experience:

  • Call center: 3 years (Required)
  • International voice process: 2 years (Required)

Location:

  • Kolkata, West Bengal (Required)

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