Calling Quality Analyst
1 day ago
HIRING ALERT
#Hiringalert
We're Hiring – Quality Analyst (BPO Process)
Location: Salt Lake, Kolkata
Company: FastInfo Pvt. Ltd.
** Experience: Minimum 1 year in BPO Quality / Call Auditing
** Salary: As per industry standards
Key Responsibilities:
** Audit calls/chats and ensure process quality
** Share constructive feedback to boost agent performance
** Track ZTP & Fatal Errors, and maintain detailed QA reports
** Requirements:
** Excellent communication & analytical skills
** Good knowledge of QA tools & BPO metrics
Job Type: Full-time
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Provident Fund
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