Calling Quality Analyst

We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...

Monitor and evaluate voice interactions for quality assurance.identify process gaps and provide actionable feedback to agents.Maintain audit records and prepare quality reports.Collaborate with training and operations teams to improve service quality.Ensure adherence to company standards and compliance guidelines.Conduct calibration sessions to align with...

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement.Job Responsibilities-Must be a confident communicator and be able to build rapport with the teamAdaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable.Need to...

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

Roles and Responsibilities* Conduct call audits to ensure compliance with quality standards and identify areas for improvement.* Monitor calls to provide feedback to agents on their performance and suggest improvements.* Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues.* Collaborate with the team to...

About the RoleWe are looking for a detail-oriented Data Quality Analyst to ensure accuracy,consistency, and integrity of our data assets. The ideal candidate will be responsiblefor validating ETL pipelines, managing master data, identifying anomalies, anddriving automation in QA processes. This role directly supports our data-drivendecision-making by...

Company Description:mjunction services ltd links buyers and sellers through digital platforms, establishing itself as India's most trusted B2B brand with over two decades of operation. Jointly promoted by SAIL and Tata Steel, mjunction's platforms transact over 150,000 Crores in GMV yearly, positioning it as India's leading e-Auction platform. Our secure...

We are looking for a QA to assess software quality through manual testing. You will be responsible for finding and reporting bugs and glitches.Roles and responsibilities :Review and analyze system specificationsCollaborate with QA Engineers to develop effective strategies and test plansExecute test cases (manual) and analyze resultsEvaluate product code...

Responsibilities:* Manage international voice processes with excellence* Provide exceptional customer service through phone calls* Meet performance targets consistently* Maintain high call quality standards at all timesOnly Females can apply

Equity Research Analyst | Sell SideCompany - Reputed Securities CompanyJob DescriptionPreparing Initiating Coverage / Result Update Reports, Management Meet Notes, etc.Being updated on companies under coverage through regular follow-up with management, company results, conference calls, analyst meets, industry publications, public documents, trade journals,...