Digital Marketing Specialist/ Medical Consultant- NABH/ NABL/ Industrial Consultant- NABL/ Telecaller

3 days ago

Kolkata, West Bengal, India Acute Quality Consultants Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Digital Marketing Specailist-

  • Develop and manage digital marketing strategies across SEO, SEM, Social Media, and Email.
  • Lead performance marketing campaigns to achieve ROI and growth targets.
  • Oversee content planning, branding, and online reputation management.
  • Analyze campaign data, generate reports, and optimize performance.
  • Manage marketing budgets and guide a team to achieve goals.
  • Collaborate with sales, design, and product teams for integrated campaigns.

Medical Consultant- NABL/ NABH

  • Oversee and maintain compliance with NABL (for laboratory services) and NABH (for hospital/clinical services) standards.
  • Guide and monitor the implementation of Quality Management Systems (QMS).
  • Conduct internal audits, gap assessments, and prepare corrective & preventive action (CAPA) reports.
  • Train medical, technical, and administrative staff on accreditation standards and documentation requirements.
  • Review clinical protocols, policies, SOPs, and ensure regulatory compliance.
  • Coordinate with external auditors, accreditation bodies, and management for successful audits.
  • Ensure patient safety, laboratory accuracy, and continuous quality improvement activities.
  • Maintain documentation, quality indicators, and performance metrics as per accreditation norms.

Telecaller-

  • Make outbound calls to potential or existing customers to explain products/services.
  • Handle inbound calls, answer queries, and provide accurate information.
  • Maintain customer data, update CRM, and follow up on leads.
  • Generate appointments, convert leads, and support sales targets.
  • Resolve customer concerns professionally and escalate issues when needed.
  • Meet daily/weekly call targets and maintain call quality standards.

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