Quality Analyst

1 day ago


Kolkata, West Bengal, India FastInfo Full time ₹ 2,16,000 - ₹ 2,40,000 per year

We're Hiring – Quality Analyst (BPO Process)

FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.

Experience: Minimum 1 year in BPO Quality / Call Auditing

Salary: As per industry standards

Key Responsibilities:

  • Audit calls/chats and ensure process quality
  • Share feedback to improve agent performance
  • Track ZTP & Fatal Errors and maintain QA reports

Requirements:

  • Excellent communication and analytical skills
  • Good knowledge of QA tools and BPO metrics

If you're passionate about quality and performance excellence, we'd love to have you on board

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Provident Fund

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