Branch Operations Manager

6 days ago

Mumbai, Maharashtra, India JOBSFORTRAVEL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.

Position: Branch Manager

Division: CRD Department : Operations

Location: Mumbai Job Type : Full Time

No. of Relevant Experience : Years

Role Description

Branch Manager - CRD is responsible for

Operations

  • Ensure maintenance of quality of service, customer satisfaction and effective service recovery
  • Coordinate and integrate all functions and services in the location.
  • Implement systems for smooth operation and monitor operational efficiency of the branch.
  • Handle crisis situation.
  • Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

  • Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
  • Monitor proper fleet allocation to clients as per the requirement.
  • Ensure fleet has required accessories as per company framework.
  • Maintain a proper ration of chauffeurs to fleet.

Sales & Servicing

  • Develop new clients and increase business from existing clients to meet budgeted figures.
  • Collate and analyze market and performance information (MIS in the prescribed format).
  • Achieve the set targets (budget)
  • Handle major complaints.

Finances

  • Prepare annual budget for the branch.
  • Monitor fund flow management and practice expense control as per norm.
  • Monitor receivable as per norm.
  • Ensure statutory compliance.
  • Ensure report back /MIS with analysis is sent to Corporate office.

HR & Administrative

  • Monitor overall branch administration for branch efficiency
  • Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
  • Appraisal of the team to monitor their performance.
  • Ensure implementation and monitor statutory compliance
  • Maintain ISO standards as per quality assurance work manual
  • Management of contractual employees

Competencies:

  • System and quality orientation
  • Market, industry and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate / Hotel Management
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

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