ServiceNow Business Analyst

1 day ago

Pune, Maharashtra, India Cozzera Full time ₹ 12,00,000 - ₹ 24,00,000 per year

ServiceNow Business Analyst

Experience:
6+ Years

Location:
Pune

About the Role:

We are looking for an experienced
ServiceNow Business Analyst
to join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning them with IT transformation initiatives and strategic objectives.

The ideal candidate will have hands-on experience in
telecom B2B processes, ServiceNow solutions
, and a strong understanding of
end-to-end portfolio management
. Experience collaborating with international stakeholders—especially in Germany—is a significant advantage.

Key Responsibilities:

  • Gather, analyze, and document business requirements for B2B portfolio initiatives.
  • Collaborate with portfolio managers and architects to align business needs with technical solutions.
  • Support
    end-to-end process design
    , customer journeys, and solution blueprints.
  • Act as a liaison between
    business, IT, and delivery teams
    to ensure requirement clarity and traceability.
  • Ensure adherence to governance frameworks, quality standards, and compliance requirements.
  • Identify opportunities for process optimization and contribute to continuous improvement.

Required Skills & Experience:

  • Minimum
    8 years of experience
    as a Business Analyst, Product Owner, or similar role in telecom projects.
  • Strong understanding of
    telco B2B operations
    , wireline connectivity, BSS/OSS, and portfolio management.
  • Experience delivering
    end-to-end ServiceNow solutions
    (TMT, OMT, or SOM modules preferred).
  • Familiarity with
    Agile/SAFe methodologies
    and tools such as
    Jira, Confluence
    .
  • Excellent stakeholder management, communication, and analytical skills.
  • Fluency in
    English
    ; German language skills are a plus.
  • Bachelor's degree in
    Computer Science, IT, Telecommunications
    , or related field.

Preferred Qualifications:

  • Experience working with European (especially German) stakeholders.
  • Knowledge of telecom-specific challenges such as
    order management, service delivery, and operational efficiency
    .
  • Exposure to leveraging
    AI in business analysis
    or automation contexts.

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